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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,458 Reviews
Call Service Center (972) 201-9228

1,458 Reviews of Toyota of Richardson - Service Center

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December 07, 2024

My service advisor Alex, went above and beyond what I needed done. Communication was great and a very smooth process. The manager Johnny Nickel was very helpful and arranged transportation for me to get More

by brown.jen1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johnny Nickel, Alex
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Dec 09, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Alex went above and beyond to assist you, and that Johnny's efforts made your experience even smoother. We strive to provide excellent communication and customer service, and we're glad to know we met your expectations. We appreciate your feedback and look forward to assisting you again in the future!

December 06, 2024

The service advisor was very helpful and informative from the start to the end of the service of the car. More

by antonio.lopez441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swanson
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Dec 09, 2024 -

Toyota of Richardson responded

Thank you for your positive review! We’re so glad to hear that your service advisor was helpful and kept you informed throughout the entire process. Clear communication and excellent service are our top priorities, and we’re happy we met your expectations. If you need anything else or have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 06, 2024

Excellent customer service was fast and I understood everything explained by the person who assisted me Eduardo Barrera More

by maricela Barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Barrera
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Dec 09, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that Eduardo provided you with excellent customer service and clear explanations. It's great to know that your experience was fast and informative. We look forward to assisting you again in the future!

December 05, 2024

Wonderful experience at your service department, every advisor was very helpful and lobby is looking great. More

by Carlos A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for sharing your positive experience! We're thrilled to hear that our service team was able to assist you and that you enjoyed the updated lobby. We always aim to provide excellent service and a comfortable environment for our customers. We look forward to welcoming you back for any future service needs!

December 05, 2024

Always very polite & prompt. I've been using Toyota Richardson for 16 years. Won't go anywhere else More

by Sdjohnson56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Driver who took me home & back
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for being a loyal customer for 16 years! We truly appreciate your trust in us and are thrilled to hear you've had consistently positive experiences. We look forward to continuing to serve you for many years to come! If you need anything, we're always here to help.

December 05, 2024

Brandon was amazing! He is the best advisor I've ever met since having multiple Toyota vehicles over 20 years. I truly appreciate his honesty and willingness to educate m More

by alandathomas75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Phillips
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Dec 09, 2024 -

Toyota of Richardson responded

Thank you so much for your kind words! We’re thrilled to hear that Brandon provided you with such outstanding service and that his honesty and knowledge made a difference. It’s always great to hear that our customers feel educated and well taken care of, and we’ll be sure to pass along your compliments to Brandon. We truly appreciate your feedback and agree that his level of service sets a great example. If you need anything else in the future, don’t hesitate to reach out. We look forward to serving you again!

December 04, 2024

I very much impressed with the communication and clarity of what was being done to my Highlander More

by rsherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're so glad to hear that you were impressed with the communication and clarity regarding the service on your Highlander. Our team strives to keep our customers informed every step of the way, and it's great to know that it made a positive impact on your experience. We appreciate your trust and look forward to serving you again!

December 04, 2024

Ryan was courteous and listened to what I had to say. Said that it would take one and one half and it took right at that time. More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swanson
Report | Print
Dec 06, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're glad to hear that Ryan was attentive to your needs and that the service was completed on time. We appreciate your feedback and look forward to serving you again in the future!

December 03, 2024

Very good service Eduardo explained to me very well everything that needed to be done to my truck. Thank you. More

by maricela Barajas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo Barrera
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Dec 05, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're so glad to hear that Eduardo provided excellent service and took the time to explain everything about your truck. We truly appreciate your feedback and look forward to assisting you again in the future!

December 03, 2024

Excellent service, purchased my RAV4 from them in 2022 and have enjoyed every visit for service. More

by Chrismc1322
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bonito Najera
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Dec 06, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that you've had excellent experiences with both your RAV4 purchase and your service visits. It’s always a pleasure to continue serving you, and we appreciate your loyalty. If there’s ever anything you need or any way we can assist you in the future, please don’t hesitate to reach out. We look forward to your next visit!

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