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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,449 Reviews
Call Service Center (972) 201-9228

1,449 Reviews of Toyota of Richardson - Service Center

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November 17, 2024

Casey had me in at 6:34 and out at 7:04. He truly respects his customers’ time, and I appreciate that. More

by billweed98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stiger
Report | Print
Nov 20, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We’re so glad to hear that Casey respected your time and got you in and out so efficiently. We truly value our customers and are happy to have provided you with such great service. We look forward to seeing you again!

November 17, 2024

Ryan was great! Highly recommend. Nice guy. Good communication. Word word word word word word. More

by Aaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Nov 20, 2024 -

Toyota of Richardson responded

Thanks for the fantastic review, Aaron! We're thrilled to hear that Ryan made such a positive impression with his communication and service. Your recommendation means a lot to us!

November 17, 2024

It was ok . ok ok ok ok ok ok ok ok ok ok ok ok ok More

by matt2sepstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that your experience was okay. If there's anything we can do to improve or make your next visit even better, please don't hesitate to let us know. We appreciate your business!

November 16, 2024

The servicevat Toyota of Richardson is very Quick, staff are friendly and helpful. I am happy with the service here More

by Son Phung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Toyota of Richardson responded

Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our quick service and friendly staff. Your satisfaction means a lot to us, and we look forward to serving you again!

November 16, 2024

The Dealer starts to charge 3% if you pay using a credit card .. come on guys !! Avoid this charge to keep your customers. More

by fernandotaveira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Toyota of Richardson responded

Thank you for sharing your feedback. We understand how frustrating it can be to encounter additional charges, and we sincerely apologize for any inconvenience this has caused. If you'd like to discuss this matter further or have any concerns, please reach out to Maria Arenas at marenas@vtaig.com. She will be happy to assist you and help resolve any issues you may have. We truly value your business and appreciate your understanding.

November 16, 2024

Service staff is always welcoming and ready to assist. They listen to what you have to say and help you with concerns More

by Nighteagle1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Tunstall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're so glad to hear that our service staff has consistently been welcoming and attentive to your needs. We always strive to listen carefully and provide the best assistance possible. We appreciate your trust in us and look forward to continuing to serve you!

November 16, 2024

Excellent sales staff. Excellent service from drop of to pick up and to following up More

by bzv0dt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 19, 2024 -

Toyota of Richardson responded

Thanks! We're thrilled to hear you had such a positive experience with our sales team and service. Your feedback motivates us to keep delivering excellent support from start to finish. We look forward to serving you again!

November 16, 2024

Friendly staff. Didn’t feel like I waited that long for my service to be done. More

by enriquejr214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harris
Report | Print
Nov 20, 2024 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that our staff made you feel welcome and that your wait time was reasonable. Providing efficient and friendly service is always our goal. We look forward to assisting you again in the future!

November 15, 2024

They are very prompt especially Benito , and did the job in timely manner. Explained in detail.Appreciate his help!! More

by Sandhya Deshpande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito
Report | Print
Nov 18, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that Benito provided prompt and thorough service, and that you appreciated his detailed explanations. We’re grateful for your trust and look forward to serving you again in the future!

November 14, 2024

My service guy was excellent and knowledgeable and kept me informed me what was going on with my vehicle More

by Ty peeps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Easy
Report | Print
Nov 15, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience! We're so glad to hear that your service advisor was excellent and kept you well-informed throughout the process. Providing clear communication and knowledgeable service is something we strive for, and we're happy it made a positive impact on your visit. We look forward to assisting you again in the future!

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