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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,478 Reviews
Call Service Center (972) 201-9228

1,478 Reviews of Toyota of Richardson - Service Center

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November 27, 2024

The overall experience was outstanding. The moment i drove in i was immediately helped and directed to where i needed to be. The actions performed on my truck were done in a very timely man More

by aaron_8a88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience with our service department exceeded your expectations. We truly appreciate your kind words and are glad to know that you felt well taken care of throughout the process. It's also great to hear that you'll be recommending us to your friends and family—we look forward to serving you again in the future! Thanks again for choosing us!

November 27, 2024

Great customer service, Benito is awesome he has a great attitude, and very humble with the customer More

by Pete
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito
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Dec 02, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We’re delighted to hear about your positive experience and that Benito provided you with such outstanding service. His great attitude and humility truly reflect the level of care we strive to deliver to every customer. We’ll be sure to share your feedback with Benito and the rest of our team—it’s always rewarding to know when our efforts make a difference. We look forward to assisting you again in the future!

November 26, 2024

Toyota of Richardson always gives me great advice and service. My tech— Lee — is helpful!! More

by dmasiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We're thrilled to hear that Lee provided you with helpful service. We always strive to offer the best advice and service, and it's great to know that we met your expectations. We appreciate your continued trust and look forward to serving you again!

November 26, 2024

Waiting room out dated but service quality and kindness over seeds. Been coming here for yrs and been hoping to see a refreshed lobby for customers. More

by CaTundra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick
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Nov 27, 2024 -

Toyota of Richardson responded

Thank you for your feedback and your loyalty over the years! We’re glad to hear you’ve consistently received excellent service and kindness from our team. We value your input and look forward to continuing to serve you.

November 25, 2024

Everyone, especially Lee, service rep, was courteous and efficient. I was pleased with the experience. More

by jfg76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We're so glad to hear that Lee and the rest of our team were able to provide you with a courteous and efficient experience. We truly appreciate your kind words and are happy to have been of service. We look forward to assisting you again in the future!

November 25, 2024

The service manager & management team provide excellent customer service. The waiting area is great and provide the free coffees and drink. More

by ftsai1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
Report | Print
Nov 27, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We’re thrilled to hear that our service manager and management team provided you with excellent customer service. We also take pride in our comfortable waiting area, and we’re glad you enjoyed the complimentary coffee and drinks. We look forward to serving you again in the future and appreciate your kind words!

November 25, 2024

Dealership and everyone working there us always professional and courteous. Dealership is clean and professional More

by mr2rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

mr2rudy responded

Lee is the best, always professional and informative.

Nov 27, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our team. We take great pride in maintaining a clean and professional environment, and we're glad that it made an impact on your visit. We look forward to serving you again soon!

November 25, 2024

Trustworthy staff with streamlined experience. Clean waiting area and consistent results. Will come again for maintenance More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benito
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Nov 27, 2024 -

Toyota of Richardson responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our trustworthy staff and streamlined service. We take pride in maintaining a clean and comfortable waiting area, and we're glad to know that you consistently receive the results you expect. We look forward to welcoming you back for your future maintenance needs. If there's anything else we can assist with, please don't hesitate to reach out!

November 25, 2024

They did what I asked and no more. The car rides better than when it was new. They fixed a problem that has existed since new. More

by Whitsai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2024 -

Toyota of Richardson responded

Thank you for your fantastic review! We're thrilled to hear that we were able to address the issue that had been bothering you and that your car now rides better than ever. We take pride in delivering the results our customers expect, and we're so happy we could meet your needs. If you need anything else in the future, don't hesitate to reach out!

November 23, 2024

The only place I would trust for my car. care. Thank you for your service. More

by gangel79
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 26, 2024 -

Toyota of Richardson responded

Thank you so much for your kind words! We're honored to be your trusted choice for car care. It’s always a pleasure to provide you with the best service, and we look forward to continuing to meet your needs in the future!

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