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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,465 Reviews
Call Service Center (972) 201-9228

1,465 Reviews of Toyota of Richardson - Service Center

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September 17, 2024

Excellent customer service! Service technicians are great! Maegan went above and beyond to help me More

by sonyadenisereed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maegan
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Sep 18, 2024 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service and that Maegan went above and beyond to assist you. We’ll be sure to share your kind words with her and the service team. If you need anything else or have further questions, please don’t hesitate to reach out. Your satisfaction is our top priority!

September 14, 2024

I have always had good service and been treated well at richardson Toyota for service More

by Sondracat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean in maintenance
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Sep 16, 2024 -

Toyota of Richardson responded

Thank you for your continued trust! We’re delighted to hear that you’ve consistently received good service and been treated well. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you need anything or have any questions, please feel free to reach out.

September 14, 2024

Great service in all areas, from service team to checkout. Recap entire steps on work repairs and cost. More

by say2who
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
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Sep 16, 2024 -

Toyota of Richardson responded

Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our service team and the checkout process. We pride ourselves on providing clear and comprehensive communication about repairs and costs. If you have any more questions or need further assistance in the future, don’t hesitate to reach out. We look forward to serving you again!

September 13, 2024

Today’s service was fast and accurate. Brandon Philips always delivers. He’s not pushy and gets the problem solved. Very professional. More

by mpaezdelopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Philips
Report | Print
Sep 16, 2024 -

Toyota of Richardson responded

Thank you for the wonderful feedback! We're glad to hear that your service was fast and accurate. Brandon is indeed a valuable member of our team, and it's great to know he provided you with the professional, no-pressure service you deserve. We’ll be sure to pass along your kind words to him. If you need anything in the future, please don’t hesitate to reach out!

September 13, 2024

I love Toyota of Richardson. They are the best they take very good care of my vehicle. More

by Mary S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver was very kind very helpful excellent service and attitude thank you so much!!!
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Sep 16, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that you love Toyota of Richardson and that our team has been taking great care of your vehicle. Your trust and satisfaction mean the world to us. If there's ever anything more we can do for you, please don’t hesitate to let us know!

September 10, 2024

My experience with your dealership was very pleasant. Everyone responsible was knowledgeable and friendly. Thanks. More

by gutierrezmercedes564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
Report | Print
Sep 11, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're delighted to hear that you had a pleasant experience with us and found our team both knowledgeable and friendly. If you need anything else or have any questions in the future, feel free to reach out. We're here to help!

September 09, 2024

I have been using TOR for many years. I purchase vehicles with them and only use them for maintaining my vehicles. More

by avalon2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 11, 2024 -

Toyota of Richardson responded

Thank you for your continued trust and loyalty over the years. We greatly value your decision to purchase and maintain your vehicles with us. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to serving you for many more years to come!

September 09, 2024

All representatives were friendly and accommodating. I liked the updated waiting room.Also liked the coffee maker. More

by bobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2024 -

Toyota of Richardson responded

Thank you for your positive feedback! We’re glad to hear that our team provided friendly and accommodating service and that you enjoyed the updated waiting room and coffee maker. Your comfort and satisfaction are important to us, and we’re pleased that we could make your visit enjoyable. If you have any other comments or need further assistance, feel free to let us know!

September 08, 2024

Service for my 4-Runner was very thorough and covered everything that was needed including a brake job. Lee Schuster always takes great care of my vehicle. However, the free Clean & Shine car wash afte More

by KRB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2024 -

Toyota of Richardson responded

Thank you for your feedback and for recognizing Lee dedication to taking care of your 4-Runner. We're pleased to hear that the service met your expectations. We apologize for the inconvenience regarding the car wash. We'll address this issue with the location to ensure it's available in the future. If you have any other concerns or need further assistance, please don't hesitate to reach out.

September 07, 2024

Aaron did an excellent job helping me with my service. Great job Richardson Toyota! Woooohoooo More

by Brandon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron
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Sep 10, 2024 -

Toyota of Richardson responded

Thank you for your fantastic review! We're thrilled to hear that Aaron provided excellent service and that you had a great experience. Your enthusiasm and satisfaction mean a lot to us. If you need anything else in the future, don’t hesitate to reach out!

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