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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,441 Reviews
Call Service Center (972) 201-9228

1,441 Reviews of Toyota of Richardson - Service Center

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August 12, 2024

Toyota of Richardson has been my 'Go To' Service Provider for my FJ Cruiser since ~2008. Your care has given us the Road Confidence for city and interstate travel! Brandon Philips is great b/c he goes More

by magalvan_texas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Philips
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Aug 15, 2024 -

Toyota of Richardson responded

Thank you for the fantastic review and for being a loyal customer since 2008! We're thrilled to hear that we have earned your trust and confidence for your FJ Cruiser. It's great to know that Brandon has been instrumental in providing you with clear, honest service recommendations. We’re proud to support your vehicle’s journey to 250k miles and beyond. If you need anything else, we’re here for you. See you next time!

August 11, 2024

Brandon took care of me from start to finish. He dealt with the insurance company and just was available at every turn of the corner. More

by janthivar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
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Aug 15, 2024 -

Toyota of Richardson responded

Thank you for the wonderful feedback! We're glad to hear that Brandon provided you with exceptional service and support throughout the entire process. It's great to know he was there for you every step of the way. If you need anything else or have any questions, feel free to reach out. We're here to help!

August 10, 2024

Great service answered my questions and gave recommendations on how to maintain my car! Will be back soon More

by sarah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ouss Mahmoud
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Toyota of Richardson responded

Thank you for your great review! We're glad to hear that your questions were answered and that you received helpful recommendations on maintaining your car. We look forward to seeing you again soon! If you have any more questions, feel free to reach out.

August 09, 2024

Fantastic Mr. Gerard worthy was very professional, friendly and very knowledgeable. Excellent great customer service. More

by Scwingo12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard worthy
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Aug 15, 2024 -

Toyota of Richardson responded

Thank you for the fantastic review! We're delighted to hear that Gerard provided you with professional, friendly, and knowledgeable service. We pride ourselves on delivering excellent customer service, and it's great to know Gerard exceeded your expectations. If you need anything else, we're here to help!

August 09, 2024

Great team, great costumer service, I’m really happy with the service. Every time I need something done on my Camry. They do a really good job fast and professional. Thanks Benito and Toyota of Richardson. More

by Gustavo letona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito
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Aug 15, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that you're happy with the service you receive for your Camry. Benito and the team appreciate your trust and are always here to provide fast and professional care. If you ever need anything else, don't hesitate to reach out. Thank you for being a valued customer!

August 08, 2024

Service advisors are friendly and helpful. Make sure they know your car's history before letting them recommend services; it shouldn't be based solely on your car's mileage. It can feel chaoti More

by jeffrey.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
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Aug 15, 2024 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that you found our service advisors friendly and helpful. We appreciate your suggestion about ensuring they know your car's history before making recommendations—it's important for us to provide personalized service. While the service center can be busy, we're happy to assist and make sure your experience is smooth. If you need anything else, don't hesitate to reach out!

August 07, 2024

Clean, fast and professional. I have been coming to this dealership for my Sienna for the last 7 years. They always provide great service. More

by beitian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin
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Aug 15, 2024 -

Toyota of Richardson responded

Thank you for being a loyal customer for the past 7 years! We're thrilled to hear that you've consistently received clean, fast, and professional service for your Sienna. Your continued trust means a lot to us, and we're committed to maintaining the high level of service you expect. If you need anything else, we're here to help!

August 06, 2024

Excellent service dept. First time there and Jared was very kind and knowledgeable. I will ask for him when I have my car serviced. More

by Lonita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared
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Aug 15, 2024 -

Toyota of Richardson responded

Thank you for the wonderful review! We’re thrilled to hear that your first experience with our service department was excellent and that Jared made such a positive impression. We’ll be sure to pass along your kind words to him. We look forward to assisting you again and making sure your future visits are just as great!

August 03, 2024

Service was quick and shuttle service were very friendly dropping me off and picking me up. More

by mrs.mendoza80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Aug 15, 2024 -

Toyota of Richardson responded

Thank you for your review! We’re pleased to hear that your service was quick and that our shuttle service team provided a friendly experience. If you need anything else or have any questions, feel free to reach out. We look forward to assisting you again!

August 02, 2024

Fast and prompt service. Answer questions with patient and good information. Very helpful. I do hope the whole service will be more upfront instead when we arrive only for ti More

by petey.feng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 15, 2024 -

Toyota of Richardson responded

Thank you for your feedback! We're glad to hear that you received fast and prompt service, and that our team was helpful and patient in answering your questions. We appreciate your suggestion about being more upfront with service recommendations, and we'll work on improving that experience for our customers. Your input is valuable to us, and we look forward to making your next visit even better!

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