Toyota of Richardson - Service Center

They don’t communicate with the customers when the vehicle is ready to be picked up. It took 4 hours for my car to be serviced, when I could’ve ran some errands if I knew it was going to take that lon vehicle is ready to be picked up. It took 4 hours for my car to be serviced, when I could’ve ran some errands if I knew it was going to take that long. Also I wish they would’ve told me about the complimentary shuttle service. I found out about it after my car was done so it was no use at that point. More

Excellent service from moment of arrival for service to the time of departure. Reasonable wait this time. A big thanks to Susan for the service reminder, Brandon for the paperwork, & keeping us updated. Of the time of departure. Reasonable wait this time. A big thanks to Susan for the service reminder, Brandon for the paperwork, & keeping us updated. Of course for those that did the work on the car. A shout out as well for the 2 from used sales that came out to see if they could help us when we were looking around during our wait. Will be back. More

Mr. Lee Schuster did a fantastic job he always goes above and beyond! I appreciate the work he does. and beyond! I appreciate the work he does. More

Toyota Richardson has excellent and honest customer service. I definitely go here often for service or auto parts. service. I definitely go here often for service or auto parts. More

The customer service is very good. They explained the issue and service required. But the wait times is little bit long They explained the issue and service required. But the wait times is little bit long More

I do not give high ratings to anyone. ..but, I am truly impressed with everything today. MICHAEL did a great job, kept me updated, took care of all my requests and he along the staff got ..but, I am truly impressed with everything today. MICHAEL did a great job, kept me updated, took care of all my requests and he along the staff got me in and out FAST. From 1 to 10, 10 being the best, you earned a 100, excellent. More

I have used the service department for nearly 20 years. Their service is always very professional and reliable. Their service is always very professional and reliable. More

Service advisor very helpful and reliable, followed up as promised and answered all questions and concerns promised and answered all questions and concerns More

The team is very professional. They covered all the expectations and also answered my concerns. They covered all the expectations and also answered my concerns. More

Very competent staff repaired car back to original condition. I have it with my service advisor. condition. I have it with my service advisor. More