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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,431 Reviews

1,431 Reviews of Toyota of Richardson - Service Center

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February 08, 2024

Great experience. My car was serviced efficiently and with no issues. Great job all around. More

by Maparides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

February 07, 2024

Overall good experience, worker was nice and friendly. Wait time was fast. Enjoy my experience there. More

by tom_nguyen08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Toyota of Richardson responded

I'm happy to hear it, Tom! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

February 07, 2024

Like the service, but they need to check out the car before they tell me what I need to be done to it 🥰 More

by gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience, Gloria. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

February 06, 2024

This dealership is the absolute best! Beth-Ann helped me with my oil change today and she was very friendly and helpful. She was also quick to update me on my vehicle throughout the day. More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth-ann
Feb 07, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience, Rachel. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

February 06, 2024

TOR is a great dealership and I am happy with their work and service to my vehicle More

by connerivy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy
Feb 07, 2024 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

February 05, 2024

I find it odd that the service department sends me a request for a review and only sends me the broader Toyota review if I give them a 5 star review. I received outstanding service this time. In the pas More

by made4television
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Toyota of Richardson responded

Thank you for taking the time to rate us. We're always striving to improve, and we'd like to hear more about your experience. To tell us more, you can contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

February 04, 2024

Lee was sure to answer all questions pertaining to my car. Great service and I wasn’t there very long Loved that. More

by pugmick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

February 04, 2024

Excellent, expert and professional service. I was kept well informed, and they worked with my needs. Danny Gallup was a pleasure to work with. More

by helamanflier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gallup
Feb 05, 2024 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

February 03, 2024

Staff was very courteous and answered all of my questions from greeting to valet personnel More

by Spike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

February 02, 2024

Gerard and team really delivered great service! He was able to set moderate expectations and over-deliver by getting my side mirror repaired! I'm happy with my experience! More

by beckie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard Worthy
Feb 05, 2024 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

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