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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,430 Reviews

1,430 Reviews of Toyota of Richardson - Service Center

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December 27, 2023

Toyota of Richardson always provide excellent service for a fair price; courteous and professional always with no hard sell. More

by oldsocal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

December 25, 2023

Service manager was prompt, and solved the problem. He listened well and made sure he understood me and my autos needs More

by Judyalkline1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus costello
Dec 26, 2023 -

Toyota of Richardson responded

Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

December 24, 2023

Eddi was very courteous and welcoming. He was very precise with maintenance needs and explained everything to me in detail. I really appreciate him for that. More

by abdulla.fawzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddi
Dec 26, 2023 -

Toyota of Richardson responded

Thank you! It means a lot to us to know that our team member, Eddi, left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

December 24, 2023

The service and the staff were excellent. The waiting room furniture and wall paints-at the service center needs to be replaced. The complementary water bottle and coffee/tea will be highly More

by Dinesh Patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taimoor (Frank) at Toyota Richardson TX
Dec 26, 2023 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

December 24, 2023

Excellent process. The waiting time can be long though. Overall good experience. My rep knows what to do and how to do it. More

by ifychuks2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

December 23, 2023

The service representative was great. I really appreciated his help . I will go back and see him More

by Anasus9292
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

December 23, 2023

I was very happy the way the everybody were very helpful with everything they did Not like Toyota of Plano where l took my car when l moved here from Colorado. I was very unhappy the way l was treated I More

by imumbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
Dec 26, 2023 -

Toyota of Richardson responded

I am glad to hear our team member, Brandon, left a great impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

December 22, 2023

Very fast response to my service which is unscheduled . Service Advisor is very detailed oriented More

by jan_ak48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

December 22, 2023

Frank Qazilbash is a great guy. He helped me on the phone, then he made an appointment for me. On the day of the maintenance, he explained everything to me & provided me with a grea More

by ahmedm.elmahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Qazilbash
Dec 27, 2023 -

Toyota of Richardson responded

Thank you! It means a lot to us to know that our team member, Frank, left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

December 21, 2023

Frank is a great guy. He helped me on the phone, then he made an appointment for me. On the day of the maintenance, he explained everything to me & provided me with a grea More

by ahmedm.elmahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Qazilbash
Dec 26, 2023 -

Toyota of Richardson responded

Thank you! It means a lot to us to know that our team member, Frank, left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

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