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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,494 Reviews

1,494 Reviews of Toyota of Richardson - Service Center

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February 08, 2024

Appreciate Lee Schuster Friendly service Transport to, and from the mall, while waiting for my car to be repaired serviced Friendly people quality work More

by Carol Shone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Girl working at the PlayStation
Feb 09, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience, Carol. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

February 08, 2024

Gives good service in a professional yet friendly manner. Waiting area could use some updating. More

by B. E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Phillips - service
Feb 08, 2024 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

February 08, 2024

Outstanding dealership in every area encountered with experinces covering more than one vehicle and more than 15 years. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Toyota of Richardson responded

Thank you for the kind words, Steve! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

February 08, 2024

Great experience. My car was serviced efficiently and with no issues. Great job all around. More

by Maparides
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

February 07, 2024

Overall good experience, worker was nice and friendly. Wait time was fast. Enjoy my experience there. More

by tom_nguyen08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Toyota of Richardson responded

I'm happy to hear it, Tom! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

February 07, 2024

Like the service, but they need to check out the car before they tell me what I need to be done to it 🥰 More

by gloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience, Gloria. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

February 06, 2024

This dealership is the absolute best! Beth-Ann helped me with my oil change today and she was very friendly and helpful. She was also quick to update me on my vehicle throughout the day. More

by Rachel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth-ann
Feb 07, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience, Rachel. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

February 06, 2024

TOR is a great dealership and I am happy with their work and service to my vehicle More

by connerivy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuy
Feb 07, 2024 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

February 05, 2024

I find it odd that the service department sends me a request for a review and only sends me the broader Toyota review if I give them a 5 star review. I received outstanding service this time. In the pas More

by made4television
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2024 -

Toyota of Richardson responded

Thank you for taking the time to rate us. We're always striving to improve, and we'd like to hear more about your experience. To tell us more, you can contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

February 04, 2024

Excellent, expert and professional service. I was kept well informed, and they worked with my needs. Danny Gallup was a pleasure to work with. More

by helamanflier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gallup
Feb 05, 2024 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

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