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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,430 Reviews

1,430 Reviews of Toyota of Richardson - Service Center

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December 09, 2023

My service advisor, Lee Schuster, was a pleasure to work with. Lee provided me with a detailed analysis of the repairs needed on my 4Runner, which made me feel confident of his expertise and trustworthine More

by djames2001
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2023 -

Toyota of Richardson responded

I am glad to hear our team member, Lee, left a good impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

December 07, 2023

Quality and responsive service. I was pleased and will continue to maintain my Highlander at TOR More

by texas77_sb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

December 07, 2023

Management team was very good from start to finish. Service was done in a timely manner and everyone was pleasant and accommodating. More

by sessions01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
Dec 07, 2023 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

December 07, 2023

Helpful, good service, friendly easy to get to for service , clean, fast, hours are good Easy to schedule More

by bobmelva62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

December 07, 2023

Good service good advisor Lee. . I have b en here for more than 5 years and still they exceed my expectatiions. More

by tarks_3694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2023 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

December 05, 2023

It was a very fast oil change! They got me in and out! 10/10 ! THANK YOU! More

by medinayina44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

December 05, 2023

The guy who took care of my car was great but when I got my keys I attached them to my wallet and they asked for them back to go get my car and my wallet was attached the guy kept looking down touching my w More

by Mariah.warden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Toyota of Richardson responded

Good afternoon Mariah, thank you for bringing this to our attention. We are so sorry to hear about this negative experience with us. We never want a visitor or customer to be made to feel uncomfortable or unsafe. We value your business and security and therefore wish to look into this more in depth on our end immediately. We welcome you to reach out to us to discuss your concerns and see what we can do to make this right for you. Please contact me directly, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

December 05, 2023

Very pleased with the service department. Taimoor was a pleasure to work with. He patiently listened and answered all of my questions. I would definitely like to work with him on my future vi More

by Beverly.Kurfees
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taimoor (Frank)
Dec 06, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience, Beverly. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

December 04, 2023

Excellent service by the person who handled our request and he worked on a top priority More

by sujata Chitgopkar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

December 02, 2023

Benito, who handled my service appointment, was cheerful, informed, and got everything done quickly. I really appreciate it! More

by Nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito Najera
Dec 04, 2023 -

Toyota of Richardson responded

Thank you, Nina! It means a lot to us to know that our team member, Benito, left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

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