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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,520 Reviews
Call Service Center (972) 201-9228

1,520 Reviews of Toyota of Richardson - Service Center

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June 22, 2025

Benito was very helpful with my needs. it was my second time that I do business with him still very helpful and nice person . More

by josejcn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito
Report | Print
Jun 24, 2025 -

Toyota of Richardson responded

We're thrilled to hear that Benito provided you with excellent service again! It's always great to see returning customers. Thank you for your kind words and for choosing us for your automotive needs. We look forward to assisting you in the future!

June 22, 2025

Went in for a simple break job, but was advised of a more serious matter. After looking back on the symptoms, my car has had for the past two months. I’m very lucky that I didn’t have an accident. I am very More

by debbdoyle14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Ann Rose
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Jun 24, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that Beth Ann and our technician provided you with attentive service. Ensuring your safety is our top priority, and we're glad you caught the issue in time. We appreciate your trust in us!

June 20, 2025

Excellent service and professional attitude from the employees at my recent visit to the dealership More

by Ercole-Novoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

Toyota of Richardson responded

Thank you for your fantastic feedback! We're thrilled to hear that you experienced excellent service and professionalism during your visit. Our team works hard to ensure every customer feels valued, and it's great to know we hit the mark with you!

June 18, 2025

Despite any apparent confusion, they do great. Be patient and they get things get fixed. More

by tcubillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys at the lane.
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Jun 19, 2025 -

Toyota of Richardson responded

Thank you for your understanding and patience! We’re glad to hear that our team was able to resolve everything to your satisfaction. Your feedback helps us continue to improve and provide great service. We look forward to assisting you again in the future!

June 17, 2025

Excellent service writer. Efficient. Explained everything. Easy area to work while I wait. Nice staff. More

by Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Please look up my record. Service writer excellent
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Jun 19, 2025 -

Toyota of Richardson responded

Thanks for the fantastic feedback, Shannon! We're thrilled to hear you had a great experience with our service team and found our area comfortable. We appreciate your support and look forward to serving you again soon!

June 17, 2025

Had Another great experience with Marco at Toyota Richardson! He's the Best! Thank you again Marco!! More

by Robert Pellizzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
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Jun 19, 2025 -

Toyota of Richardson responded

We’re thrilled to hear about your great experience with Marco! He truly is a superstar on our team. Thank you for sharing your feedback and for choosing us again!

June 15, 2025

Great place to get your car serviced. Staff is friendly and ready to help you with your car. More

by David_pena18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Jun 18, 2025 -

Toyota of Richardson responded

Thank you, David, for your wonderful feedback! We are thrilled to hear that you had a positive experience with our team and that you found our staff friendly and helpful. Providing excellent service is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you again in the future!

June 14, 2025

They have friendly and fast service. Great job took good care of my truck. I will definitely be going back. More

by James
Workmanship
Recommend Dealer
Yes
Employees Worked With
Dalton Lee
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Jun 18, 2025 -

Toyota of Richardson responded

Thank you, James, for your fantastic review! We are thrilled to hear that you experienced friendly and fast service and that we took great care of your truck. We look forward to welcoming you back for your future needs!

June 14, 2025

Excellent service advisers every time I’ve needed them. Very helpful and informative, communication is absolutely through - no surprises. More

by rwc2117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton @ Service
Report | Print
Jun 17, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that our service advisers consistently provide you with helpful and informative assistance. Clear communication is a priority for us, and we’re glad to know you appreciate our efforts to keep you informed. We look forward to serving you again!

June 13, 2025

Great- everything was done that I needed and was done correctly. Lee Shuster as always did a great job. More

by Cathytarkington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that everything was handled to your satisfaction and that Lee Shuster provided you with excellent service. We appreciate your support and look forward to assisting you again in the future!

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