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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,512 Reviews
Call Service Center (972) 201-9228

1,512 Reviews of Toyota of Richardson - Service Center

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December 22, 2023

Very fast response to my service which is unscheduled . Service Advisor is very detailed oriented More

by jan_ak48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

December 21, 2023

Frank is a great guy. He helped me on the phone, then he made an appointment for me. On the day of the maintenance, he explained everything to me & provided me with a grea More

by ahmedm.elmahi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Qazilbash
Report | Print
Dec 26, 2023 -

Toyota of Richardson responded

Thank you! It means a lot to us to know that our team member, Frank, left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

December 21, 2023

I’m always happy when I have my vehicle serviced by your dealership. This service was great, as always! More

by ervprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 27, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

December 21, 2023

I go to Toyota of Richardson mainly because of the professionalism of Lee, my service manager. He keeps me fully informed with no surprises. More

by Wsacct
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Toyota of Richardson responded

I am glad to hear our team member, Lee, left a good impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

December 20, 2023

We have been using Toyota of Richardson since 1989. We have been working with Lee for 12-13 years. More

by Pk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2023 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

December 19, 2023

Everything ran smoothly. Would come back to the dealership. Was happy with my service rep. More

by Lherrington2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gallup
Report | Print
Dec 19, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

December 18, 2023

My service writer was Danny. He was great in getting me out within an hour so I could get back to work. Thanks Danny! More

by pferrell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Dec 18, 2023 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future service needs. --Maria Arenas, Customer Relations Manager

December 18, 2023

I appreciate the concern the service people had with my problems and their quick resolution. More

by barbbatto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
Report | Print
Dec 19, 2023 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

December 17, 2023

The manager was very polite and helpful with all the questions I had, his answers were clear. They did an excellent service. More

by Mireya Enriquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 18, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

December 17, 2023

Service rep and shuttle driver were great. Process seemed very efficient especially considering the number of vehicles that were being serviced Saturday morning. Suggested repair services were More

by bmounger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny
Report | Print
Dec 18, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

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