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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,427 Reviews

1,428 Reviews of Toyota of Richardson - Service Center

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October 06, 2023

Always a great experience working with Lee Schuster at Toyota of Richardson. My expectations are always exceeded. More

by bradmcc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

October 05, 2023

Did walk in service, and was able to go in and out very quickly. Great service! More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Castillo
Oct 06, 2023 -

Toyota of Richardson responded

I'm happy to hear it, Carlos! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

October 04, 2023

Good customer service , friendly, my car was taking care of in a timely manner, would recommend anyone to have car service More

by Chinguyen1433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
Oct 04, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

October 04, 2023

I had an outstanding experience at Toyota! Gerard, who checked me in, was exceptionally informative and approachable, making me confident that my car was in good hands. Lee, the shuttle driver More

by amesberry85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard - service department & Lee - shuttle service - both 5 stars ??????????
Oct 04, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

October 04, 2023

YES - very impressed with the service from the last time I was in. From Johnny (service mgr) getting me set up for an appt by phone, to Jesus doing an OUTSTANDING job of explaining my 30k checkup and commun More

by CherieKrug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Castillo
Oct 05, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

October 03, 2023

Lee is a very good Advisor and they seem to always do good work. I am pleased with them so far! More

by JNT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

October 03, 2023

Great customer service. Service Advisore Heriberto Jose is very professional on the service that we're needed. 👏 More

by Eymifaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heriberto Jose Calle
Oct 04, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

September 30, 2023

They had many employees on hand, courteousiy and speedily serving a long line of customers More

by RavRob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny handled my service and was attentive to my time dilemma and as requested, he monitored the progress and processed me without delays.
Oct 02, 2023 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

Oct 02, 2023 -

RavRob responded

Other than the long line which I did not anticipate when making an appointment ( \resulting in a 2 hour oil change) the experience was positive.

September 30, 2023

I have always experienced great costumer service. A little hot in the waiting area, but a great service More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne
Oct 02, 2023 -

Toyota of Richardson responded

I'm happy to hear it, Maria! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

September 29, 2023

Great service. I would recommend this dealership to anyone for their great customer service and efficiency in repairing vehicles More

by goransaric2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Sep 29, 2023 -

goransaric2 responded

YES this is my email address

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