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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,427 Reviews
Call Service Center (972) 201-9228

1,427 Reviews of Toyota of Richardson - Service Center

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September 14, 2023

I was pleased with the service that provided to my vehicle. This staff is always helpful. More

by Renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 14, 2023 -

Toyota of Richardson responded

I'm happy to hear it, Renee! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

September 14, 2023

Toiled of Richardson ROBEB me dugout fixing my car I AM NOT REcomending this place NE MO More

by mshenkutte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2023 -

Toyota of Richardson responded

Hi. We take customer satisfaction very seriously here at Toyota of Richardson, and we’d like to get more information about your experience to see what we can do to help. Please reach out to me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

Sep 14, 2023 -

mshenkutte responded

My car's indicates that traction is off and Engine light was ON and the guy told me to pay 180 dollar for inspection, then after a couple of hrs called me to pick my car which is fixed and OK to drive,but the same probleb happened after 72 hrs. What the heck is this?

September 13, 2023

Everyone was kind and took great care of me and my car. Lee Schuster, my advisor, made sure that he took care of everything I needed and did it quickly. He explained the results and let me know when I ne More

by Life Toyota Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 13, 2023 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

September 13, 2023

Courteous, efficient, professional, and good giving information and answering questions.I only trust my RAV4 to your dealership. More

by eliaruam
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 13, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

September 12, 2023

Friendly knowledgeable personal helping resolve issues on my vehicle as quickly as possible at a reasonable rate More

by Slim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Sep 13, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

September 11, 2023

Chris was very helpful, answered all my questions and provided me what I have come to expect from Toyota of Richardson More

by Ken
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Sep 11, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

September 11, 2023

Professional and timely in attending to clients. I will recommend you to my friends and family More

by megbolugbes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rose
Report | Print
Sep 12, 2023 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

September 10, 2023

I bought my 2019 Avalon in 2020 from Richardson Toyota, I give my salesman the highest quality. I have been getting all my maintenance and everything done at Toyota of Richardson Service center. My service w More

by Summer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrell Pinnock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amine El Harchaoui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Sep 11, 2023 -

Toyota of Richardson responded

Thank you for the kind words, Summer! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

September 09, 2023

Always helpful and friendly staff. Shuttle service available, waiting rooms and clean with comfortable seating and tv. More

by Ana R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Report | Print
Sep 11, 2023 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

September 09, 2023

Toyota Richardson has taken care of all my auto needs since I bought my car new. They are outstanding in meeting my needs and I would not go anywhere else for service. More

by lolo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Castillo
Report | Print
Sep 11, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

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