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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,514 Reviews

1,515 Reviews of Toyota of Richardson - Service Center

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October 30, 2023

Service keeps getting better. I am impressed by their system of text messaging while I was waiting for my oil change. I got a link to approve or disapprove of some service items More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience, Scott. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

October 29, 2023

The service was very good the service writer was good and right on time when he said the car will be finish More

by Fedexbillwilliam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

October 28, 2023

Service managers were very helpful and courteous. Oil change was done in about 1.5 hours. More

by jjtellex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

October 28, 2023

I don't know much about the dealership itself, but Oliver in the service department made my day with his kindness. So rare these days. More

by gkc1974
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver
Oct 30, 2023 -

Toyota of Richardson responded

Thank you. We're pleased to hear that our team member, Oliver, left you with a positive impression. Thank you for choosing Toyota of Richardson. Let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

October 28, 2023

I was very pleased with Beth Anne’s professionalism and great customer service! Top notch! More

by ingalittle2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne Rose
Oct 30, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

October 28, 2023

Positive,! professional experience from drop off to shuttle ride, personnel were all courteous and helpful! More

by Iggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harold, shuttle driver, excellent!
Oct 30, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

October 27, 2023

Appointment for 6-month check. Service, charge & time estimate were explained beforehand, and work was finished as expected. No snags. More

by Mom
Recommend Dealer
Yes
Employees Worked With
Oliver villa
Oct 30, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

October 27, 2023

Service Adviser was very helpful and courteous. Service was quick. Their scuttle was greatly appreciated. The driver was wonderful. More

by Everett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was very nice and friendly
Oct 27, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience, Everett. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

October 26, 2023

Great service reps and service team! Thank you for the experience today! Got the service I needed in under time estimate! More

by Brentcski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

October 26, 2023

Lee was my service advisor and was very professional and took care of everything for me that my car needed. More

by Tc. Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Toyota of Richardson responded

Thank you! It means a lot to us to know that our team member, Lee, left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

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