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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,515 Reviews

1,515 Reviews of Toyota of Richardson - Service Center

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October 25, 2023

I always have great service. They’re employees are professionals and answer any questions you might have. More

by deborah.west
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Toyota of Richardson responded

Thank you for the kind words, Deborah! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

October 24, 2023

I had not been in about 4 yrs. The gentleman, Lee was very precise in finding out the cost to replace an original key w/fob inside the key. More

by Pahicks17@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Toyota of Richardson responded

Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

October 21, 2023

Service is always quick and the reps are always helpful and informative. Was able to get a quick oil change. More

by Tevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

October 21, 2023

I had an excellent experience with Toyota of Richardson dealership. From the moment Robert, the salesman, walked me through the process of purchasing my Tacoma, to every service appointment I've scheduled More

by Juanita Lopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Solorzano, Certified Sales Consultant and
Oct 23, 2023 -

Toyota of Richardson responded

I am happy to hear our team was able to help. Thank you for choosing Toyota of Richardson. Please keep us in mind for all your future needs. --Maria Arenas, Customer Relations Manager

October 20, 2023

We have done business with this dealership for over ten year and have never been disappointed. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Gallup, service assistant manager
Oct 20, 2023 -

Toyota of Richardson responded

Thank you, Robert! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

October 20, 2023

The work was done professionally and on time. And Lee explained everything. Ask for Lee. More

by johnwcarlisle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

October 20, 2023

Had tires rotated and a MPI done. It was done quickly. Will go back for oil change. More

by carlamichel92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

October 19, 2023

The service was great, the service adviser was as the best, awesome people, y’all rock! More

by kennethtamburelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

October 19, 2023

I bought a truck from them and was promised 4 free oil changes. First free oil change took 3 hrs, second free oil change 1.5hrs. I was on time for both appointments. There will not be another. Treated More

by Former customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lonnie Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bauer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ezzie A
Oct 20, 2023 -

Toyota of Richardson responded

Hi. We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we’re sorry that your service visits took longer than expected. We appreciate you letting us know, so that we may follow up with our service team about this. We hope to earn your trust back and if there is anything we can do to address your concerns, please contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

October 17, 2023

I have had the pleasure of having my car serviced at this facility twice now. My advisor was truly caring and made sure I completely understood what my vehicle needed to maintain it’s performance. More

by JT500
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Oct 18, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

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