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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,501 Reviews
Today: 7:00 AM - 7:00 PM Open Now
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1,501 Reviews of Toyota of Richardson - Service Center

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August 03, 2023

Everyone is friendly and very helpful. They make me feel welcome and comfortable every time I take my care in. They also go above and beyond when I’m in a crunch. More

by amesberry85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Toyota of Richardson responded

Glad we could help! Thank you for choosing Toyota of Richardson. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

August 02, 2023

They took care of my flat tire immediately and they let me pick it up after work. Couldn't ask for a more efficient service. More

by taylorm0526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

August 02, 2023

Service advisors are excellent, attentive, and always available. I rate Brandon outstanding! Please tell him. More

by don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Aug 03, 2023 -

Toyota of Richardson responded

Thank you! It means a lot to us to know that Brandon left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

August 02, 2023

Thank you very much for your service this morning. I have been thanking Mr. Lee, who has excellent job. More

by Tuan Dinh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

August 02, 2023

The service department is first class. My service advisor, Lee Schuster, is always very helpful. He clearly informs me of the work needed. The techs always do the maintenance work correct More

by jwittwer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

August 02, 2023

We have purchased and service all of our cars, three vehicles since 1999, at Toyota of Richardson, which speaks to the quality, longevity, and reliability of both the Toyota automobile and the dealershi More

by samuelpool2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

August 01, 2023

Everything was good, very good communication with service advisor Lee, good price , easy to set appointment More

by zeljko23dallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

August 01, 2023

Great service with Lee. He went over everything clearly. Not much of a wait either. More

by bhagav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2023 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

August 01, 2023

El diagnóstico y sugerencia qu me dieron me facilito entender lo.que ocupaba mi carro More

by Cesar torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Toyota of Richardson responded

Glad to hear it, Cesar! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager

Aug 01, 2023 -

Cesar torres responded

Gracias a ustedes

August 01, 2023

Beth Ann was very professional and made this visit good. Folks that took payment for service great as usual. More

by boyceanita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Check out paying for service great people; the shuttle driver polite too.
Aug 02, 2023 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

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