Toyota of Riverside

BAD BAD BAD!!!!! Priced agreed was 1000 overpriced. AND Forced to sign up 6 yrs warranty. Need to change sales contract. I will have to show the sales contract to som Priced agreed was 1000 overpriced. AND Forced to sign up 6 yrs warranty. Need to change sales contract. I will have to show the sales contract to someone. More

Poor customer service Horrible experience at Toyota of Riverside. Tony Garcia from finance lied about the vehicle not having a factory alarm just to upsell me. I opted fo Horrible experience at Toyota of Riverside. Tony Garcia from finance lied about the vehicle not having a factory alarm just to upsell me. I opted for the after market alarm after believing there was no alarm. On top of that I later found out I was supposed to get the alarm at no extra charge. The worst part is the finance paperwork that was electronically submitted to my bank was incorrect. My bank emailed Toyota of Riverside about the error however they never replied. The dealer also never sent the physical paperwork to my bank. I had to call in order to get this fixed. Once the paperwork made it to the bank they told me it was still incorrect. The bank advised finance manager Chuck Evangelista of the error however he never bothered to call me. I had to call the dealer again. I started to have a funny feeling about the whole deal. I did some research and discovered that after 10 days if the loan has not been processed the dealer basically picks the bank for you. I did not need this since I was already approved by my bank. I believe that Toyota of Riverside intentionally took their time to get back to me so that the 10 days would expire and they could pick a bank of their choice. I had to leave work and go into the dealer in order to resolve the issue. I thank the general sales manager Fausto Hurtado and customer relations manager Cathryn Fleming for attempting to resolve the issue however at this point I was done. I was so dissatisfied with the service at Toyota of Riverside that I ended up returning the vehicle. Luckily before the 10 day period. More

Truly exceptional ! Great customer service. Quick response and helpful to all areas of concern! Friendly and supportive representatives. Great experience, will definite ! Great customer service. Quick response and helpful to all areas of concern! Friendly and supportive representatives. Great experience, will definitely recommend to friends and family. More

Above & Beyong My husband has stage 4, lung cancer, and the Toyota Lexus we owned was too high for him to get into. With the many medical appointments looming, we d My husband has stage 4, lung cancer, and the Toyota Lexus we owned was too high for him to get into. With the many medical appointments looming, we decided to buy a new car. (My husband's sister owns a Camry Hybrid and she was chauffeuring us around to my husband's medical appointments.) Access and egress was easy for my husband who can no longer walk, stand or sit for more than 10 minutes. The Toyota.com website referred my inquiry to Toyota of Riverside. Within minutes of my inquiry Rachel, the internet person, called me. I explained my need to buy a car without the lengthy visits to a dealership, haggling or someone pressuring me to buy a car I may not want. Tony, ToR Salesman, called me and arranged to bring a "sample" Camry hybrid to my home, the same day as my internet inquiry. Tony was courteous, calm and professional. After meeting my husband, Tony realized my inquiry was genuine and he set about finding the color and interior I was interested in. The following day, Tony brought the second car to our home. Though the seats were fabric, and we needed leather (to ease my husband's entry into/out of the car). The Camry LE Hybrid was perfect. So in two visits (sample and final), the transaction was completed. Tony even brought the paperwork to our home to complete the purchase. The next day, we took the car into Service to have the leather seats installed. Tony arranged for a loaner, so we would have transportation, in the event my husband had an emergency episode. Jose and Joseph, Service Writers, Service Dept., handled the intake of the Camry and the loaner return. Both men were courteous and professional. The leather seats have been installed and the new Camry LE Hybrid now sits in our garage, ready for the next marketing or medical appointment. From inquiry to purchase, to service, we are very impressed with the caliber of "over and above service" we received from Toyota of Riverside. We know our situation is unique; it appears Toyota of Riverside is willing to work through unique situations. Thank you all for going "above and beyond". M/Mrs. B. Vasquez More

Service has been a bit lacking if late. I have bought three cars from this place and I have enjoyed their business environment but this time I was disappointed with Godwin who claims he knows everything. three cars from this place and I have enjoyed their business environment but this time I was disappointed with Godwin who claims he knows everything. All he wanted was my money not my satisfaction. I hope Toyota will not be fooled by his loyalty and loose a lot of customers. This is serious business. He needs to Do something else not sales or retire from that business !! More

Toyota of Riverside This dealership and representative,ZIGGY, did everything they said they would do. They actually did EVEN BETTER. I could not have been more pleased This dealership and representative,ZIGGY, did everything they said they would do. They actually did EVEN BETTER. I could not have been more pleased. When looking for a Toyota, shop around and then go to Toyota of Riverside for the deal you want and need. FANTASTIC treatment and deal. More

Toyota of Riverside is awesome! My experience with Khalid was the smoothest car deal I’ve ever experienced. This deal started with me calling the dealership and referred to Khalid an My experience with Khalid was the smoothest car deal I’ve ever experienced. This deal started with me calling the dealership and referred to Khalid and I’m thankful that he was my salesmen. Everything he and I spoke about on the phone was delivered when I arrived at your location. Khalid was very helpful and respectful to me and could tell that I needed help filling out the paperwork and his patience with me was awesome. I’ve only financed one other vehicle before at the age of 22 at the time so I don’t have a lot of experience buying cars. My father was the with me and said things are going fine and that Khalid was a straight forward guy. Thank you Khalid and your name has already been passed to family and friends. More

Smooth purchase of new camry I had an accident and needed a new car quickly on the labor day weekend. The sales person Eric Durati at Toyota of Riverside made the process very sim I had an accident and needed a new car quickly on the labor day weekend. The sales person Eric Durati at Toyota of Riverside made the process very simple and smooth by offering me a reasonable price without trying to sell me any extras. More

Impresions of the sales staff I encountered. Rachel and Edward Gonzales were very professional and tried hard to be helpful. Then the closer entered the picture and took over. What can I say? He Rachel and Edward Gonzales were very professional and tried hard to be helpful. Then the closer entered the picture and took over. What can I say? He was the closer and good at his job, but he did nothing to make our experience "pleasant". I particularly found it objectionable the way we were dumped in a room with a bean counter after we finally reached a purchase decision. Ours was a simple straight forward cash purchase, no financing. Yet he insisted on filling out and having me sign all sorts of documents appropriate to a financed purchase. When I asked why he said "just because" that was the way they did it. Most of the forms were irrelevant to our purchase and meaningless so why insist on wasting time going through the drill? And this guy had the personality of a robot. We left with the feeling that we were getting the bums rush after they had our money. Other than that everything was great. In retrospect, I guess they were as good and maybe a little better than all car dealers who are generally deceptive and pushy. I do think they have a good employee in Edward Gonzales. More

2019 C-HR Traded in 2018 C-HR for 2019 C-HR Really liked the White & Black Roof combo. Also the Katzkin leather interior had me hooked. Deal would not Traded in 2018 C-HR for 2019 C-HR Really liked the White & Black Roof combo. Also the Katzkin leather interior had me hooked. Deal would not have happened without Tony. I was headed back home to San Diego - Tony stayed till almost Midnight to get me out the door. Employees like Tony are hard to find. Thanks Tony, SMSgt. USAFR More