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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,659 Reviews

3,659 Reviews of Toyota of Rockwall - Service Center

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January 10, 2022

Always helpful with service needs and speedy turnaround. Follow up every time to make sure the visit was up to par! More

by mtorres13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Jan 10, 2022 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 10, 2022

Extended warranty work done. Had to keep my car a few days, but warranty covered a rental. Made it super easy. Stephanie kept me very informed of the status of my service call. More

by CANDKSPEARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jan 11, 2022 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, Stephane and our team look forward to having you as one of our valued customers for many more years to come!

January 08, 2022

Very detail with what was needed. Pleasnt and friendly staff. Car was cleaner than when I arrived. More

by Gary.hudson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Na
Jan 08, 2022 -

Toyota of Rockwall responded

Thank you, Gary, it's great to hear that you had such a pleasant experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

January 08, 2022

On time and professional. Received a call and an update and suggestion for any other service that was needed. More

by rsroland36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jan 09, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 06, 2022

The staff at this dealership seemed very well organized and interested in my visit for the factory required service. I look forward to my next visit to keep my Toyota operating at it's best. More

by henrydl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jan 06, 2022 -

Toyota of Rockwall responded

Thank you for your business, Henry. We appreciate you taking the time to leave us a five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 06, 2022

Its a good place, need to be conscious of clients time. Maintenance work is good More

by olaajitoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry
Jan 06, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 03, 2022

Toyota of Rockwall is always amazing. They are always on time, extremely courteous and all the work is done to perfection. More

by rmlira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jan 03, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We're always happy to help.

December 31, 2021

Dealership is not good for service after the sale. Have to wait on personnel to call you back. Their competitors allow making appointments online. I have been going to thee competitors it is farther, but I More

by sgaindhu
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Pierson Jr., Cliff Allen, Corey Thomas, Jonatan Mendoza, Lee Mitchell, Courtney Savage, Sam Delavega, Bethany Smith, James Brown
Jan 17, 2022 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We appreciate your candid feedback as it allows us to learn and make improvements.

December 30, 2021

I would only recommend this service center because of the Service Advisor - Kevin. He did exactly what he promised he would do - he made sure that my car service did not take all day. More

by maryjanenewton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in Service Department
Dec 31, 2021 -

Toyota of Rockwall responded

Mary Jane, Thank you! Kevin and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 30, 2021

Service was prompt and easy. The service writer was friendly and explained everything to my satisfaction. More

by hyphlyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Dec 31, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that Justin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

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