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Toyota of Rockwall - Service Center

4.7

660 Lifetime Service Reviews

1250 E Interstate 30, Rockwall, Texas 75032

661 Reviews of Toyota of Rockwall - Service Center

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September 20, 2018

"40,000 mile service"

- GAIL.WALLACE30

Excellent service.. listened to my needs and took great care of my vehicle. the service was completed in a timely manner and I was very pleased

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Recommend Dealer
Yes
Employees Worked With
Randy Searcy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 19, 2018

"105,000 check up"

- MARIEbow

Kile, addressed my husband, not me. It is my car. I was there. He quoted about $200 under what the bill was. We were surprised. Check out girl disappeared with a clipboard and we waited 5-10 minutes for her return. Only one working there. Inspection paperwork was not in car where it should have been. Had to go back in and get it. Again another wait to get it.

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Recommend Dealer
Yes
Employees Worked With
Kyle Rust
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 18, 2018

"Got paint chipping fixed"

- KORTNI2012

I had a good experience with the service department. The only problem I had was them not calling me to set up my appointment. I had to call them to get it set up.

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Recommend Dealer
Yes
Employees Worked With
Dan Landrum
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 16, 2018

"Great maintenance visit "

- JROTC1986

Toyota of rockwall is always full of curious, helpful I dividuals. Every in new I take my car in for a routine maintenance they do an excellent job. Kyle is a great consultant - be sure to ask for him.

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Recommend Dealer
Yes
Employees Worked With
Kyle Rust
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 16, 2018

"Painless!"

- theleaklocator

Everything about my recent service appointment was A-One! Went smoothly and timely Courteous and professional personnel. Extremely neat and clean facility. I’ll gladly return for future service work

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Yes
Employees Worked With
Mick Schott
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 16, 2018

"Service Appointment with Carl"

- TONEILL2

I had an appointment with Carl in the Service Department at Toyota of Rockwall. Carl was extremely helpful, and he was able to accomadate my schedule. He had a great work ethic, and my family and I were utterly satisfied with our experience.

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Recommend Dealer
Yes
Employees Worked With
Carl David
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 16, 2018

"Great service"

- DON.FRANKS

Always a great experience. We have been doing business with Toyota of Rockwall for several years and we are always satisfied with the customer service

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Yes
Employees Worked With
Lance Gandy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 15, 2018

"So so service"

- AMCALDWELL08

I came in for a light replacement. Called before I came to make sure the item was in stock and estimated length of time for work completion. I was also given a rough estimate of cost. I went in and was told I was given info for the wrong light and the cost would be more for the item and work. They took my car back started work and then told me the light actually wasn't in stock and would take 1-2 bus days to come in. I asked the service desk women to make sure it was ordered and I would come in next week for service. The following week I called to be sure the light was now in stock and was told it wasn't ordered bc it had to be paid for first and I had to once again come in to pay as they can't take phone payments. I drove an hour to get there, hit a branch in my 2wk old car on the way, and then paid for the light I asked for the week prior. It came in the following day, I drove back again and got the light fixed. Something that should have been easily handled took far too much effort and cost me an extra $1027 in repairs to another car.

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Recommend Dealer
Yes
Employees Worked With
Micheal in service, Jason (I think) in parts
September 14, 2018

"Good Quick Polite"

- MARIEHUF

I was a walk in for a free oil change and my car was taken right in. I appreciated the car wash too. Friendly and quick service

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Yes
Employees Worked With
Michael Harrell
September 14, 2018

"oil change & tire rotation"

- PJONES0527

I really like having my car serviced there but sometimes it is a little expensive as compared to other service places. Maybe be a little less expensive on regular maintenance.

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Recommend Dealer
Yes
Employees Worked With
Lance Gandy
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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