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3,130 Reviews of Toyota of Rockwall - Service Center
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April 23, 2024
Sam was keeping me updated on all the progress with my car. Waiting for the parts takes forever but once the parts are received the work in my car is faster. car. Waiting for the parts takes forever but once the parts are received the work in my car is faster. More
by JOV03
Verified CustomerEmployees Worked With
Helpful April 21, 2024
Courteous. Reliable. Polite. Would go there again based on this experience. Would recommend to Others Reliable. Polite. Would go there again based on this experience. Would recommend to Others More
by chicoricco
Employees Worked With
April 21, 2024
They kept changing the date and the price for service, and they ran my credit wrong, the “fix” was to run it again. and they ran my credit wrong, the “fix” was to run it again. More
by talondavis99
Employees Worked With
April 20, 2024
Service was not good. The explanation I got was dum makes no sense. I called to speak to a manager left a voicemail because he or she was away from her desk in that momen The explanation I got was dum makes no sense. I called to speak to a manager left a voicemail because he or she was away from her desk in that moment. No one took the time to call and see why. More
by ELOISA0119
Employees Worked With
April 20, 2024
There was a mixup in communication and I received an estimate that was incorrect. I left my car an extra day and told them I would be there to pick it up and asked if it would be ready. I was assured it estimate that was incorrect. I left my car an extra day and told them I would be there to pick it up and asked if it would be ready. I was assured it was. When I arrived, it was not. And some of the recall work had not been completed. I was given the option of: waiting 30 minutes for the shuttle to get home (after I had already been there 30 minutes), calling an Uber (that I would have to pay for) or take my car home and bring it back. I would have expected a better option since it was their error. I ended up taking my car home since I had a deadline to meet. More
by aangeljudd
Employees Worked With
Ryan in service. He tried but he is new.
April 19, 2024
Was told I need a diagnosis for headlight issue. The light was working fine. $200 to tell me it was because I replaced my battery. Never told me how to fix alarm or how much it would cost to correct The light was working fine. $200 to tell me it was because I replaced my battery. Never told me how to fix alarm or how much it would cost to correct. Took over 3 hours just to do nothing except take my $. More
by fcrockwall
Employees Worked With
Not sure who it was
April 19, 2024
I was pleased with the results, although I had to wait an extra hour. Cost more than expected. extra hour. Cost more than expected. More
by doulospm1
Employees Worked With
April 18, 2024
Good service good service love everything quick service and like everything Kassie was a great service writer and like everything Kassie was a great service writer More
by drmeta58
Employees Worked With
