Toyota of Rockwall - Service Center

It took a bit longer but my car looked great. Service personnel were friendly and helpful. personnel were friendly and helpful. More

Mick was professional and did not make promises that he could not fulfill. I received a call that my truck was ready with enough time to pick it up before closing time. Your crew made this service easy! could not fulfill. I received a call that my truck was ready with enough time to pick it up before closing time. Your crew made this service easy! More

The quality of the work was excellent and I appreciate a clean car after they finish with it but it took almost 2 hours for basic 10,000 mile service. And I had an appointment. clean car after they finish with it but it took almost 2 hours for basic 10,000 mile service. And I had an appointment. More

I always am greeted and signed in quickly. My work is done in a reasonable amount of time. I will keep coming back to Toyota of Rockwall . done in a reasonable amount of time. I will keep coming back to Toyota of Rockwall . More

Larry Davis is an excellent person but your service mechanic They broke my engine air filter cover clip .it's need to fix Larry davis acknowledge that and he said he will order the parts and replace it mechanic They broke my engine air filter cover clip .it's need to fix Larry davis acknowledge that and he said he will order the parts and replace it .your mechanic should be more careful about it . Larry and someone from service took the picture of it. Hope they fix it asap. More

I have the same service advisor (Mick) when I arrive and he is familiar with my needs. he is familiar with my needs. More

Had my engine oil change and the truck had oil spilled all over the crossmember and transmission. I had to take a rag and clean up the mess. I expected better service from a certified Toyota dealership. all over the crossmember and transmission. I had to take a rag and clean up the mess. I expected better service from a certified Toyota dealership. More

The check in was very quick and the time that it took for the service to be completed was faster than expected the service to be completed was faster than expected More

I've been happy with this dealership in past visits, but there were some problems this time. I brought my vehicle in for a state inspection and also an oil change while a reduced price was being offered an there were some problems this time. I brought my vehicle in for a state inspection and also an oil change while a reduced price was being offered and mentioned the offer to the service rep, but then I was charged full price at check-out, although I didn't notice it until after I had paid. I brought it up with the service rep, who argued that the reduced-price offer was the amount on the invoice, which I had to prove to her was not true. She ultimately applied a credit to my account. While the vehicle was being inspected, I was told that the rear brake pads needed to be replaced. I told the rep that since this was the first rear pad replacement, it would be covered under my extended warranty, but my rep told me that the pads were not worn down enough to qualify for replacement under warranty. So why was I told they needed to be replaced? More

Not all Toyota dealers are created equal! Slow and Unprofessional service is what you will get! They will try and charge you for reading the engine codes that you told them you already have. The car Unprofessional service is what you will get! They will try and charge you for reading the engine codes that you told them you already have. The car is under warranty and after checking with my local mechanic 30yr asc certified he assured us the one code specifically of the two was not a gas cap! They had the car for 5 days and tried to charge us for the diagnostic and gas cap! We bought the car from Freeman Toyota and they stepped in to make things right. Sad thing is helped my mom buy a car from Rockwall Toyota a few months back! Do not buy anything from them and forsure do not take it to them for their slow and incompetent service department. Your expensive extended warranty will be worthless to them. Buy a Toyota just not from Toyota of Rockwall!!! More