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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,720 Reviews

3,720 Reviews of Toyota of Rockwall - Service Center

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September 14, 2021

I had just had my car there Aug 31 for its 30,000 mile checkup which included rotating the tires. Then the morning of Sept 7 I noticed my tire light was on, so I had my husband air it up, then I called f More

by CHARI0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
no name
Oct 02, 2021 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 14, 2021

I am pleased to Share with all of you my experience at Toyota of Rockwall was amazing and fully satisfied thank you More

by IRFANWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 15, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

September 14, 2021

The Service writer went over everything that I wanted to do and called me about any repairs and the cost of them. More

by dawgpardue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 15, 2021 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 14, 2021

My truck was scratched while it was being worked on. I have yet to receive a call to get this fixed. And I don’t like when someone try’s to blame me for something that was done there. More

by angfiorenzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Persons name not listed
Oct 01, 2021 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 14, 2021

Great service, personnel acting very professional and courteously. The time was excellent, just wait 40 minutes. More

by JUAN.VILCA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 14, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, Juan, and for taking the time to leave us this wonderful feedback!

September 14, 2021

Fast service , everyone was helpful and Justin did a great job , price was great too and the discount at the website help as well More

by carlosalfaro3878
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 14, 2021 -

Toyota of Rockwall responded

Carlos, We are very happy to hear Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 13, 2021

My vehicle had some maintenance issues and had to be towed to the dealership. They were able to provide a service vehicle to use while my car was being repaired the very same day. That was a great wei More

by SG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 13, 2021 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall! We appreciate you taking the time to leave us this great review.

September 13, 2021

Justin Hogue answered a Facebook post about servicing my Lexus closer to home in the Rockwallian. He has been excellent with answering questions, customer service, booking, greeting, explaining... you get t More

by VenitaKay.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 13, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 13, 2021

Sam was very attentive! Made sure rotation and balance was done properly. Very good service. More

by Gwebb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 14, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Sam in our service department. We're glad to hear he delivered such a great experience!

September 13, 2021

It took 3 hours for a 40,000 mile job, with an appointment. They also misquoted on map. Paid for part, have to go back for chip. They will not be charging labor. More

by STACYLE521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Perez
Sep 30, 2021 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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