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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,717 Reviews

3,717 Reviews of Toyota of Rockwall - Service Center

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July 09, 2021

Sam was very helpful and friendly. I will definitely ask for him next time I come in for service. Everyone is usually very nice but he was great. More

by mayra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 10, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for Sam and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance!

July 08, 2021

It was very convenient going to the dealership to complete my vehicle state inspection. I hope the car wash is repaired soon so I can get my vehicle cleaned. More

by GERMINOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Jul 08, 2021 -

Toyota of Rockwall responded

Thank you so much for your feedback! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

July 07, 2021

It was the first service for my car at Toyota of Rockwall, and everything went smooth. They have a super friendly staff, they had my appointment and it was a quick service. More

by markfake
Customer Service
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Jul 07, 2021 -

Toyota of Rockwall responded

Thank you, Mark, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

July 07, 2021

Every time my car goes into the dealership for ANY reason, my atomatic light switch is turned off EVERY SINGLE TIME. After driving around and getting lights flashed at me, I've learned to always set i More

by pliblack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Hogue
Jul 24, 2021 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 07, 2021

Friendly service. I appreciate the ability to rent a vehicle for the day so that I can enjoy Dallas without sitting to wait on my car. Service was fast and pick up process was quick and easy. More

by ougrad97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Coy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2021 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 06, 2021

Dealership was great. Greeted with a smile. Fast and efficient service. It would be nice if I could update the map in my vehicle, though, apparently can't do that until Fall. More

by Crys729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran, Stephanie Sanchez
Jul 06, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 06, 2021

I've always been impressed with the service when I take my car in, this time they went over and beyond to assist me. Kudos to the team!!!! More

by debralp021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jul 06, 2021 -

Toyota of Rockwall responded

Debra, it's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

July 06, 2021

I always value working with Justin Houge in the care and maintenance of my car. He is thorough and communicative and I always ask for him specifically. More

by Erica C
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Jul 06, 2021 -

Toyota of Rockwall responded

Erica, Thank you for taking the time to share your thoughts on working with Justin and our team. We're glad to hear we delivered such a great experience!

July 06, 2021

I was in-and-out in a very short period of time. Very happy with the service and very happy with the folks working there. More

by deannabeans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Jul 06, 2021 -

Toyota of Rockwall responded

Thank you, Deanna, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

July 03, 2021

Excellent Dealership & Service Department!!Team Members Excellent Dealership & Service Department!! Team Members are friendly, helpful, & communicate with their customers!! Glad we bought our Highlander a More

by ALLISONWILSON51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel , Don Maddran
Jul 04, 2021 -

Toyota of Rockwall responded

We appreciate your business, Allison, and our team looks forward to serving you again soon!

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