Toyota of Rockwall - Service Center

Great Service Love the dealership, the service is faster and efficient. The staff is wonderful, and very professional. I’ll be referring my advisor Stefanie to frie Love the dealership, the service is faster and efficient. The staff is wonderful, and very professional. I’ll be referring my advisor Stefanie to friends and family for sure. More

Professional, timely Every representative in the area was EXTREMELY friendly and professional. This was only my second visit, but the staff made me feel like a family mem Every representative in the area was EXTREMELY friendly and professional. This was only my second visit, but the staff made me feel like a family member. My rep, Carlos, kept me apprised if every aspect of work being conducted. This alleviated any anxiety as to “how much longer or how much it would cost”. As a result there were no suprises. The waiting area was very clean and comfortable. More

New battery in a flash Upon starting my car first thing in the morning, it was obvious there was a problem. The same thing occurred after starting it a second time, so I imm Upon starting my car first thing in the morning, it was obvious there was a problem. The same thing occurred after starting it a second time, so I immediately drove from N Dallas to Rockwall Toyota for help. Chad came to greet me in the service bay and in about an hour, I drove out with a new battery and a clean car. More

Scheduled maintenance We arrived at the dealership 15 minutes early and were met in the service area . We were promptly checked in and then went into the comfortabe waiting We arrived at the dealership 15 minutes early and were met in the service area . We were promptly checked in and then went into the comfortabe waiting area. After about an hour we were notified that the car was ready and given an explanation of services performed. Afterward we picked up a clean car and left. More

Regular Service Great job. I would definitely come back to this dealership for all of my service needs. The staff was very courteous and professional, and all work w Great job. I would definitely come back to this dealership for all of my service needs. The staff was very courteous and professional, and all work was completed quickly. More

Quick service I was very impressed with how quickly the service department came and started working on my truck. It didn’t take much time at all to get the service I was very impressed with how quickly the service department came and started working on my truck. It didn’t take much time at all to get the service done and the advisor Stefanie was very kinda and professional. More

Welcoming atmosphere and knowledgeable service Greeted by Rhonda in service bay. She was very friendly and helpful who took me to Chad who was my service representative. He was patience and made Greeted by Rhonda in service bay. She was very friendly and helpful who took me to Chad who was my service representative. He was patience and made sure all my questions were answered. He also kept me informed as to the progress and when my vehicle would be ready. Your staff were very good and made your service department and dealership a place I would highly recommend. I greatly appreciated the complementary car wash and vacuum. More

Oil Change My service experience was great. Everyone was helpful & friendly. Just want to bring something to your attention though. I have a 2017 Toyota Tacoma w My service experience was great. Everyone was helpful & friendly. Just want to bring something to your attention though. I have a 2017 Toyota Tacoma which takes the O-20 synthetic oil. There were 2 different Toyota representatives that told me my oil changes would be every 20k miles. Rhonda, in your service center, informed me otherwise. She said I should be changing every 10k. Seems there is some miss communication within the Toyota team that may cause damage to my vehicle. More

Superb Service! With a little extra time available I called Toyota of Rockwall service to see if I could get and appointment for my oil to be changed and vehicle chec With a little extra time available I called Toyota of Rockwall service to see if I could get and appointment for my oil to be changed and vehicle checkup since I was in the area and was told that I could come right over or schedule for later in the day. I drove from one parking lot to another and was seen quickly. My car was serviced and the service personnel were very friendly and informative. More

Courteous and friendly service Received prompt attention, service I requested was discussed and costs were covered and explained before any work was done. I have been going to this Received prompt attention, service I requested was discussed and costs were covered and explained before any work was done. I have been going to this dealership for a number of years and I have always had a pleasant experience. Great personnel, friendly and prompt service in and out in less than 2 hours. More