Toyota of Rockwall - Service Center

Best dealership! Very friendly and very helpful and the most important is me know what is going on !! I like is this because I do not have guesss!! Very friendly and very helpful and the most important is me know what is going on !! I like is this because I do not have guesss!! More

Good service but SLOW service. Everyone was great but service was slow. I waited over 3 hours for a 40K service and alignment. During these 3 hours Brett (service advisor) did kee Everyone was great but service was slow. I waited over 3 hours for a 40K service and alignment. During these 3 hours Brett (service advisor) did keep me informed of the progress. More

5,000 mile service Everything was very nice and quick. The only thing that I was disappointed at was they didn't wash and vacuum my van. I thought that was done with eve Everything was very nice and quick. The only thing that I was disappointed at was they didn't wash and vacuum my van. I thought that was done with every service. More

Cost of product I lost a key to my 2018 Toyota Camry and had to get a new one. I dropped my teeth when I found the cost to be over $400. That is pathetic and I think I lost a key to my 2018 Toyota Camry and had to get a new one. I dropped my teeth when I found the cost to be over $400. That is pathetic and I think Toyota should be ashamed to charge a customer who spent much money to purchase a new car to be penalized to such degree upon the loss of a key. Too bad! This will cause me to think twice before I do this again. I am positive that this response will not get past "first base", but it would be nice to hear your concerns with this price. More

Car key error on corolla. Super service I Came in without an appointment and knew that it was a problem that had to be resolved before I could take vehicle home. I was given super service o I Came in without an appointment and knew that it was a problem that had to be resolved before I could take vehicle home. I was given super service on a problem that would have kept car from starting. Very exceptional service! Patricia gave me exceptional service. More

Faster than I was told I was told it would be a 2 hour wait but it was only about 40 minutes and kassie came and found me to let me know I was good to go. I was told it would be a 2 hour wait but it was only about 40 minutes and kassie came and found me to let me know I was good to go. More

Fuse or electrical? I have a 20 year old 4Runner and understand parts are not easily available. I had all the light bulbs replaced in 2018. There was an intermittent on/o I have a 20 year old 4Runner and understand parts are not easily available. I had all the light bulbs replaced in 2018. There was an intermittent on/off on my RH fog light and after 19 years, what the heck, replaced everything at Toyota of Plano. Just recently; the seat belt, interior dome light, keys in ignition warning didn't have an indicator noise. My first visit to Rockwall and once it was determined "there's nothing wrong", I asked them to cap check the battery. The technician wouldn't let it go. He took a total of 3 hours to continue to troubleshoot. Is it simply a bad bulb, fuses, or an electrical issue? While only 1 out of 3 items was fixed, and a part is on order, it was an extensive effort. That's impressive! Great team!! This is why I'm a Toyota owner for 40 years. More

Excellent I was in and out in less than an hour which was less time than was expected. The Associate was informative and was very pleasant. I was in and out in less than an hour which was less time than was expected. The Associate was informative and was very pleasant. More