Toyota of Rockwall - Service Center

Great service Everyone was very helpful and polite. Justin was able to drop me off at Costco and Elliott came and pick myself and my parents up at Costco and loaded Everyone was very helpful and polite. Justin was able to drop me off at Costco and Elliott came and pick myself and my parents up at Costco and loaded and unloaded our purchases to our vehicle when we got to the dealership. More

Worked out okay The service went fine that day. I don't really have anything else to talk about. I can't believe the survey is required me to write a paragraph. The service went fine that day. I don't really have anything else to talk about. I can't believe the survey is required me to write a paragraph. More

Service assistant manager contradicts Contacted service department at 500PM to set an appointment for oil change at 600PM and when I got there I was told oil was not in stock and had to be Contacted service department at 500PM to set an appointment for oil change at 600PM and when I got there I was told oil was not in stock and had to be ordered and oil arrived after 700PM the assistant manager apologized and tells me to call her directly to order oil but I told her I called service department so wouldn't they make sure it's in stock before having me come out there or order while im on my way there she says the front desk employees wouldn't know anything about that so I called the person who sets up the appointment in the service department and she says the opposite that she as in front desk person would make sure oil is available before setting an appointment I got two different stories, called the manager and left message 4 days from this survey and still waiting for call back More

check out vehicle Went to get oil and filter change and ask questions about how to get items of concern to work. The person we talked to was very informative about the Went to get oil and filter change and ask questions about how to get items of concern to work. The person we talked to was very informative about the veh. . She was able to answer all our questions. She was very kind to us. We appreciate people who do not make us feel dumb about the functions of our new vehicle. More

Excellent Service ...always Excellent service Friendly and professional staff. All I do is drive to toyota of Rockwall and they take care of my truck. Once less thing I have t Excellent service Friendly and professional staff. All I do is drive to toyota of Rockwall and they take care of my truck. Once less thing I have to worry about... I've been visiting this location since 2010....And extremely satisfied with level of service and my truck runs great More

New tire purchase I was on my way out of town for business. Discovered that I had a screw in my tire and it was unrepairable!!! Went to the nearest tire store and the I was on my way out of town for business. Discovered that I had a screw in my tire and it was unrepairable!!! Went to the nearest tire store and they did not have a replacement in stock and would not have one until the next morning. I called Eric at Toyota of Rockwall. He checked, confirmed you had a replacement tire in stock, set up an appointment, told me to come on over and was ready and waiting for me when I arrived! Thanks for taking care of it for me..... More

Great service experience I came in for my scheduled maintenance. My service advisor Kyle got me in and out and I love the care they give my Tacoma. I came in for my scheduled maintenance. My service advisor Kyle got me in and out and I love the care they give my Tacoma. More

Low tire pressure I could not get the low tire pressure light to go off even though there was enough air in the tires, so I stopped by without an appointment. They got I could not get the low tire pressure light to go off even though there was enough air in the tires, so I stopped by without an appointment. They got me in, said it would be an hour and 20 minutes. They found the problem, fixed it, washed the car and had me on my way in just over an hour! More

Sienna 4 service Dropped car off, went back in the time they said it would be ready Taken care of in a timely manner., plus they wash your car Dropped car off, went back in the time they said it would be ready Taken care of in a timely manner., plus they wash your car More

great service David Robinson helped me in service and did a great job, Dale Calhoun sold me a new car and also did a great job eveen your finance man was very helpf David Robinson helped me in service and did a great job, Dale Calhoun sold me a new car and also did a great job eveen your finance man was very helpful More