Toyota of Rockwall - Service Center

Oil Cange Came in for oil change, no appointment, was greeted right away. Asked how long it would take, was told a little over an hour. Which was exactly what Came in for oil change, no appointment, was greeted right away. Asked how long it would take, was told a little over an hour. Which was exactly what happened. Waited in wait area, when car was done I noticed it was washed too! More

Oil Change Service was excellent, everyone was extremely friendly and the service done on the car was perfect. The oil change was a little expensive for syntheti Service was excellent, everyone was extremely friendly and the service done on the car was perfect. The oil change was a little expensive for synthetic, but the service quality was absolutely worth it More

maintenance My car request service and I went for it with you. It was already done on time and the car is working as it has to do. Thanks. My car request service and I went for it with you. It was already done on time and the car is working as it has to do. Thanks. More

Oil change I only trust Norman Oliver to do my oil changes. He is top notch and always takes great care of me without trying to convince me that I need to purch I only trust Norman Oliver to do my oil changes. He is top notch and always takes great care of me without trying to convince me that I need to purchase things that I don't really need. More

Good services Very nice people, professional and good services!! I brought my car the evening and get it back ready the next morning, and ready to go.. Very nice people, professional and good services!! I brought my car the evening and get it back ready the next morning, and ready to go.. More

Friendly and easy Took us right in, diagnosed the issue, and remedied the problem. Kyle ordered our part and had it sent in overnight. We came back and we're done in 30 Took us right in, diagnosed the issue, and remedied the problem. Kyle ordered our part and had it sent in overnight. We came back and we're done in 30 minutes. More

Wanted to love them but First, the good. The waiting area is by far the nicest Toyota service area I have visited. The people are all friendly and the service estimates hav First, the good. The waiting area is by far the nicest Toyota service area I have visited. The people are all friendly and the service estimates have all been accurate. My service manager is actually a nice guy. The bad. I was fortunate in the past to have a service manager who actually knew me and my cars. I could just tell him to do what he would do to his own cars. He gave me very helpful advice as to when to do (or not to do) extra fixes or to delay maintenance that, although Toyota recommended, could be safely delayed or skipped. He always had all coupons I needed and applied them to the job, relieving me of the pain of clipping and saving coupons to bring with me as I would frequently forget. I felt if something happened to me that I could send my wife to him for our service and she would not be taken advantage of. His team always did the job completely and correctly which meant I did not have to drive back a second time. Not anymore. What I have now is, at best, average service. Several times, parts have not been available or the repair needed repairing again so a second or third trip became more the norm than the exception. Case in point. I needed tire so I said "My tires need replacing so please do it". I fully expected that the tires I had on the car would be observed and that the same tires would magically appear on the car, balanced and ready to go. If for some reason my tires were out of production that I would be consulted before proceeding. Wrong, wrong, wrong. They decided without consulting me to put different tires on the car (same manufacture but different model). I noticed that the car had a new vibration when I drove it home. I brought it back for rebalancing but the vibration continued. Upon inspection I noticed that the tires were a different type. Asking my service manager, I was told that they no longer made the tires I wanted in my size. After more visits and replacement of a leaky tire, I resigned myself to vibration. After about a year, I did research and found that my original tire had been replaced with a new type (not what they put on my car). I called and griped such that they agreed to call Michelin and see what they could do. he result was that they agreed to replace my tires with the proper (ew model) tires "at cost". I agreed and they replaced the tires and presto - vibration gone. But wait, there's more. Upon looking at my tires I discovered that one of the tires was a different size and speed rating from the other three. AFter another 2 week wait, they finally managed to provide me with four tires (the correct tires), all of which were the same size and speed rating. And I discovered that I would have been able to buy the "at cost" tires on the internet and have them delivered for less than their "at cost" price. So in the long run, after over a year and paying $1300 total for tires that should have cost $800 I finally have four matching, smooth Michelin tires on my car. I also have a couple of service stories I could tell, but my fingers are tired. Caveat emptor. A last tidbit. They will actually call you after your visits to see how things went. The caller actually wants to know how it could have been better. That is, unless you actually had a problem. At which point they can't wait to get off the phone. More

Creat service Quick, efficient, and wonderful service. Friendly staff.. I loved the fact that I get free car wash!after the service! Nice and comfortable waiting ro Quick, efficient, and wonderful service. Friendly staff.. I loved the fact that I get free car wash!after the service! Nice and comfortable waiting room. Nothing more to say. Thanks More

Another great experience! I love how welcome everyone is! My car ran smooth during my trip to San Antonio and back. Thank you for the US Flag too! Thanks! I love how welcome everyone is! My car ran smooth during my trip to San Antonio and back. Thank you for the US Flag too! Thanks! More

Good first service experience Everything was very well done. I don't really like having to come up with 25 words to describe it. I bet more people would rate this survey if it did Everything was very well done. I don't really like having to come up with 25 words to describe it. I bet more people would rate this survey if it did not require writing. But just in case someone reads this, let me say. It started like every other morning until I stepped into my truck and pushed the button to start it. Click, click, click , click. WHAT was this??? My brand new, less than 2 month old Tacoma wasn't starting!!! Oh what a cruel trick of fate. I had a new truck so I wouldn't have to worry about it breaking down, and now this! Alas, was I cursed? Am I alone destined to never have reliable transportation? Perhaps God was telling me I should walk? What to do, what to do? Will no one help me???? Aha! I will call Toyota of Rockwall! Maybe they can save me!! Hello, my truck won't start!! No, I didn't leave anything on that would drain the battery. What? Try jumping it? OK. Yes, that worked! But drat, after work, it was dead again! OH WOE IS ME... What to do. Bring it in to service! That's it!! Yes the wizards there can help me!! Some good samaritan jumped me and I fell at the feet of the good people of Toyota of Rockwall!! The coffee was great!!! The smell of fresh baked cookies wafted through the building. Maybe I will survive this horrible injustice after all! My service rep, Randy told me that some cells in my trucks battery were bad. It was replaced for free!! OH HAPPY DAY!!! The end. More