Toyota of Rockwall - Service Center

Maintenance Excellent/Warranty Service Not So Good When I bought my Rav4, I decided to buy the extended warranty, tire protection warranty and the maintenance package. I went in last Friday ( Feb 12) When I bought my Rav4, I decided to buy the extended warranty, tire protection warranty and the maintenance package. I went in last Friday ( Feb 12) because my maintenance light and tire lights were on. The 35K maintenance was basically to get my tires rotated and fluid levels checked. I picked my car up and drove back to work and when I was leaving work I noticed a screw in my tire. The reason most likely that that my tire light was on. I drove back to the dealership and they told me the tire would have to be replaced which would be covered by the warranty but the bad news was I couldn't get a tire until Monday. So I had to wait 3 days to get a new tire and had to drive home 15 miles away and back again on Monday with the screw still in the tire. I was really nervous driving back because the tire light was back on. It seems to me the warranty program for tires really needs to be explained better when you buy it because the tire I have on my car is a Yokahama which is a common tire and should have been in stock or at least at another dealership close by. I live in the Dallas area. While I was waiting I overhead another customer who was being told he would have to wait a week to get a tire for his car. I talked to the manager and he really didn't give me a response other than because a weekend was involved, he couldn't get the tire before Monday. Don't the techs check the tires when they rotate them? I went in at 7 am and if the tires were properly checked, I could have had the tire replaced on Friday. More

Replace bad tire Kyle is an outstanding service manager. Prompt and courteous, he makes sure the customer is taken care of. I look forward to future dealings with Kyle Kyle is an outstanding service manager. Prompt and courteous, he makes sure the customer is taken care of. I look forward to future dealings with Kyle. More

Service appointment Justin was very professional and personable. He met me at my vehicle with a smile on his face. He was very thorough in determining all that needed to Justin was very professional and personable. He met me at my vehicle with a smile on his face. He was very thorough in determining all that needed to be done to my truck. Servicing was done quickly. More

sevice Very good experience. Kyle did a great job with helping me. I will continue to buy Toyota. Great job and I will see you soon. Very good experience. Kyle did a great job with helping me. I will continue to buy Toyota. Great job and I will see you soon. More

Great service! Have two Toyotas and have them serviced here. These folks are great,especially Kyle Rust. He is friendly and professional and keeps me in the loop wi Have two Toyotas and have them serviced here. These folks are great,especially Kyle Rust. He is friendly and professional and keeps me in the loop with updates and recommendations. More

oil change.. I purchased my car at Rockwall Toyota and have never had it service any place else.. The service dept has always treated me good and have always answe I purchased my car at Rockwall Toyota and have never had it service any place else.. The service dept has always treated me good and have always answered all my questions. I love the wash service, it always saves me a trip to the car wash... More

Service Department Toyota of Rockwall,TX All service at Rockwall Toyota is top shelf, from the service department to the hot coffee. On two occasions I have dealt with Donna Cutchshaw. Donna All service at Rockwall Toyota is top shelf, from the service department to the hot coffee. On two occasions I have dealt with Donna Cutchshaw. Donna is always very neat in appearance and she is very polite and helpful. More

15,000 mile service I had a wonderful experience at Toyota of Rockwall. The service was immediate, and the staff was kind, professional, and knowledgeable. I always know I had a wonderful experience at Toyota of Rockwall. The service was immediate, and the staff was kind, professional, and knowledgeable. I always know I will be taken care of when I come here for service. More

Excellent service Our experience at Toyota of Rockwall was excellent and very professional. We will definitely see Eric Griego for all of our future service. Thank you. Our experience at Toyota of Rockwall was excellent and very professional. We will definitely see Eric Griego for all of our future service. Thank you. More

Very efficient Great staff and get efficient . The dealership is very accommodating to their customers and very professional. We really enjoy the staff and atmosp Great staff and get efficient . The dealership is very accommodating to their customers and very professional. We really enjoy the staff and atmosphere of dealership. More