Toyota of Rockwall - Service Center

Disappointing service I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service advis I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service adviser that it not a big deal, just run it by anytime and it shouldn't take an hour to fix, no appointment needed. I drive in to the dealer a few days later and the female service adviser says that it takes a while to do the repair and I should come back when I have an appointment? Just the opposite of what I was told on the phone. So I make an appointment for another day and take the truck in, wait for over an hour only to be told that they can't do the repair because they don't stock the parts to fix the recall. She said that they would order the parts and call me when they came in. Three weeks later and three trips to the dealer so far, and I have not heard anything from them. Total waste of time. More

Everyone was very nice and apologetic for being so busy! Good service - friendly people- nice atmosphere! Always feel comfortable coming here to get my car checked, washed and serviced. I will continue to Good service - friendly people- nice atmosphere! Always feel comfortable coming here to get my car checked, washed and serviced. I will continue to buy my cars from this dealership in the future!! More

Regular maintenance Excellent service I was very pleased with the friendly service I received. I will certainly return to Rockwall Toyota in the future. Thank you ver Excellent service I was very pleased with the friendly service I received. I will certainly return to Rockwall Toyota in the future. Thank you very much More

Service Justin Houge continues to provide out standing service. It is a pleasure to do business with a dealership that stands behind what it promises. The ser Justin Houge continues to provide out standing service. It is a pleasure to do business with a dealership that stands behind what it promises. The service department always follows up to ensure complete customer satisfaction. More

10k service Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there we Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there were at least 10 other customers at the time. I was even offered a warm cookie as I waited. Great customer service. More

Friendly and efficient Accomplished everything I expected and everyone was very pleasant. Everything was explained, all questions answered, pleasant waiting environment, wa Accomplished everything I expected and everyone was very pleasant. Everything was explained, all questions answered, pleasant waiting environment, washed my car, refreshments were very nice. More

35000 mile Great service as always. My 35000 mile check up went smooth, as it always has. They don't try to sell you a lot of extra services. Just what is needed Great service as always. My 35000 mile check up went smooth, as it always has. They don't try to sell you a lot of extra services. Just what is needed . The coffee was good too More

Rockwall Toyota is GREAT I arrived at the dealership without an appointment and Eric came to help before I could get out of the truck. He was extremely helpful and tried to ma I arrived at the dealership without an appointment and Eric came to help before I could get out of the truck. He was extremely helpful and tried to make sure ALL concerns were addressed. Eric provided a service that can EASILY be rated at a ten. Thanks again Eric!!! More

Service Maintenance of Vehicle Excellent customer service! Car was serviced in a timely manner. I appreciate David for taking the time to answer all of my questions. Great job! Excellent customer service! Car was serviced in a timely manner. I appreciate David for taking the time to answer all of my questions. Great job! More

nice people but can't find my issue I've read about it online that other people have had the issue I am having but it is freon smell coming into the cabin .. so much that it coates my cl I've read about it online that other people have had the issue I am having but it is freon smell coming into the cabin .. so much that it coates my clothes all day as I head off to work and necessiates me taking a shower in the evening when I return .. and yet the Service staff cannot find the source of this.. In fact, they can't even smell it. Perhaps they're smokers and can't smell lots of things, but this is going to cause me to have to get rid of my car, that I like a lot. More