Toyota of Runnemede

Always comes through for me. I have been meaning to write a review about Chuck Colamarino in the service dept for a while. Well here it is: first of all I would never deal with an I have been meaning to write a review about Chuck Colamarino in the service dept for a while. Well here it is: first of all I would never deal with anyone else there but him. He has helped me out more times than I can remember always being very professional & always with a smile on his face. Recently I purchased a certified Corolla & had issues with the trunk release inside the car. I had to have it in a few times to get to the root of the problem which Chuck did. He even had someone come to my house to pick up & return my car to me since I was laid up after having knee surgery. I want the management at Toyota of Runnemede to know that you have a valuable employee in Chuck & I for one would never deal with anyone else except him in service. I would definitely recommend my friends & family to him if they are in need of service. He is definitely a great asset to your company. More

Unsatified experience I recently bought a 2012 certified toyota highlander here at an evening time ,after a long hours of buying and signing paper, and I almost drive it ho I recently bought a 2012 certified toyota highlander here at an evening time ,after a long hours of buying and signing paper, and I almost drive it home without gas in the dark. The sale manger of used car dept wasn't a friendly staff to begin with, this dealer only gave me two keys with one remote, for all of the used or new car I ever had they always come with two remotes for purposes, in this case if I loose or something go wrong I ll be on my own inconvenience.Secondly, a car like that I thought it would have a set of weather tech floor mats like other dealer would do for their customer to appreciate the business . More

"Super service" I had recently noticed that the Maintenance light was on in my Camry. I called Chuck Colamarino & informed my maintenance light was on He arranged fo I had recently noticed that the Maintenance light was on in my Camry. I called Chuck Colamarino & informed my maintenance light was on He arranged for my car to be serviced the next day after 5:30 PM since I work until 5:00 PM . I arrived on time & was greeted by Chuck who is always so friendly,kind & professional. He check & my car needed oil chang & he took my car immediately. Wait time was minimal. Service was excellent as always. Service technician was excellent. Service was efficient & fast .Chuck & his technician give super service. I recommend this dealership to everyone. More

Speedy service T noticed the tire pressure light was on in my vehicle & I had lost the hub cap off one tire. I called Chuck Colamarino my service manager & reported T noticed the tire pressure light was on in my vehicle & I had lost the hub cap off one tire. I called Chuck Colamarino my service manager & reported this. Chuck called the parts department & my hub cap was in stock & he said to bring my vehicle in. He scheduled my time to after my work hours & The tire was repaired & there was a nail in my tire that was removed & tire repaired. This was speedy service & wait time was about 20 minutes. Service is Always excellent. Chuck is knowledgeable,friendly,courteous & professional. More

Don't trust a word Agreed on price for used vehicle and the repairs to the door and the fender to be fixed on their behalf. I arrived the next day and seen the vehicle s Agreed on price for used vehicle and the repairs to the door and the fender to be fixed on their behalf. I arrived the next day and seen the vehicle sitting on the lot seemingly untouched, the dent on the door was mucked with touch up paint and the fender not fixed. When I entered the facility and sat down with the sales manager, i asked him about the door and he said it was fixed but his guy couldn't get to the fender. I told him about his goop job on the door and he said he'd fix only one or the other because the door cost too much, well I guess the touch up paint wasn't a fix then huh. So not only did he guarantee the car would be fixed and be done the next day, he never even bothered to call and backed out of his own deal. Don't trust a word they say. More

Excellant experience My salesman Frank Nadel worked hard to make for a very comfortable experience. His support staff also were very helpful. I would recommend to a frien My salesman Frank Nadel worked hard to make for a very comfortable experience. His support staff also were very helpful. I would recommend to a friend to deal with these people when selecting a dealership. More

Tacoma SR5 V6 4X4 Recently purchased 2016 Tacoma SR5 V6 Dbl Cab. Had a pleasant low pressure experience. I dealt with Frank Nadel. Frank went above and beyond locati Recently purchased 2016 Tacoma SR5 V6 Dbl Cab. Had a pleasant low pressure experience. I dealt with Frank Nadel. Frank went above and beyond locating the exact model and color. Always pleasant and courteous....making the "deal" happen. Took a few trips back and forth...but it got done frank. Thanks again. More

Horrible Experience! I bought my car from Toyota runnemede in July 2015, a used 2014 Toyota Corolla S. Sales man was nice told me I had a 2 year warranty on the vehicle. S I bought my car from Toyota runnemede in July 2015, a used 2014 Toyota Corolla S. Sales man was nice told me I had a 2 year warranty on the vehicle. Said my warranty was fresh. He explained a tire rotation & 10,000 mileage synthetic oil & filter change came with the warranty. I came back to months later for my car to get serviced & they told me my warranty expired the previous month.. Even though that's not what I was told by the salesman when I purchased the vehicle. Same thing happened to my father at the Toyota in Willowbrook PA. Also, I go to get my car serviced at Toyota Runnemede 3 days ago, which included a tire rotation, steering wheel allignment, & a 10,000 mile synthetic oil & filter change. The service guy told me the wheel rotation would be 19.99 the synthetic oil & filter change would be 43.99 & with the wheel alignment all together my total would be 89.99 all together. I spent 3 hours waiting on my vehicle & when its finally finished a different service guy is walking me to the counter, biting his nails acting weird, won't even look at me in my face. I get to the counter look at the papers & sign them while the guy is still standing there, he waits til I give the lady my card to charge to then try to hurry up & walk away. I looked down at the price before he could leave & my total said 160.47. I was lied to & scammed. Never have they acted like that before & I've been there 3 times to get my car service. They also didn't give me my keys back at the front desk like they normally do, they waited until I paid & parked my car in the back. They normally pull it up right out front after its done being serviced. Neither have the service guy waited at the counter until I paid to walk away. This Toyota dealer is horrible & will take your money. Never will I reccomend nor return to this or any Toyota dealer again. More

Great experience We had a great experience at Toyota of Runnemede. From begning to end we had great customer service. Frank nadel was great to work with he got us a g We had a great experience at Toyota of Runnemede. From begning to end we had great customer service. Frank nadel was great to work with he got us a great deal on our Ford Edge. he made our first car buying process one to remember . More

Bad sales experience Have been dealing with this dealership since 2008. Even knew salesman for over 15 years. Bought a 2013 scion xb on 12/1/13. Had it customized to suit Have been dealing with this dealership since 2008. Even knew salesman for over 15 years. Bought a 2013 scion xb on 12/1/13. Had it customized to suit me. Service department wonderful. Went back on 1/9/16 for routine maintainence. Ended up turning in Xb against better judgement. Signed lease for 2016Scion iM. Drove nice. No problem during daytime. Had car less than 48 hours. Drove to work at 530am. Had bad case of claustrophobia. Went back to dealer. Explained situation. Said I wanted my Xb back. Told by salesman Jose Torres no deals. I could buy or lease another car. But could not have old car back. All I wanted on my return was my Xb. 4 family members and 8 cars later. And this is how one is treated. xxxxxxxx!!! Where is it written the customer gets screwed. Now in a car leased for 3 years. Not what I want. Can I have my Xb back.?????? More