Toyota of San Bernardino

Great and wonderful experience again I'm very pleased Dan was great and professional Very patient with me and considerate Thanks Toyota for wonderful employees Will recommend my friends and family Th Dan was great and professional Very patient with me and considerate Thanks Toyota for wonderful employees Will recommend my friends and family Thanks again Dan More

Wonderful Awesome experience, wonderful sales associates would recommend to friends and family, the people are very friendly and very willing to work with you t Awesome experience, wonderful sales associates would recommend to friends and family, the people are very friendly and very willing to work with you to get exactly what you want with no pressure More

Pitched pre-owned certified 2015 Toyota Camry SE This is my second car I purchased from this dealership. In March of 2008 I purchased my first new car ( 2009 Corolla LE). Low pressure sales and very This is my second car I purchased from this dealership. In March of 2008 I purchased my first new car ( 2009 Corolla LE). Low pressure sales and very professional and friendly staff. This what brought me back as a returning costumer to purchase my second new/semi used low mileage 2015 Camry SE. They will work with you, to make sure you have a positive buying experience. I would highly recommend this dealership to anyone in the market to buy a new or used vehicle. More

Bought a New Toyota Highlander XLE My buying experience was exceptional. I had been looking for a new Highlander, XLE, FWD, in Blizzard Pearl, with little or no additional options. I My buying experience was exceptional. I had been looking for a new Highlander, XLE, FWD, in Blizzard Pearl, with little or no additional options. I had gone to Claremont Toyota, Crown Toyota, and finally Toyota of SB. What I found at other dealers was a lot of "Yeah, we'll get back to you". Some of my calls at other dealers went unanswered, and even when I called and spoke with someone and they promised me "I'll get back to you by 9pm tonight", I never received callbacks. But things were just the opposite at Toyota of SB. They took what I was looking for, got back to me when they promised, and would call/email me every few days to keep me updated on their search. Marcos Alonzo (Fleet Manager) was an outstanding employee and a pleasure to do business. He not only got me a Highlander equipped as I requested, but going through the "Costco buying program" gave me a price lower than the prices promised to me (if they found what I was looking for) at other dealers. I HIGHLY recommend contacting Marcos Alonzo (and Candy Bautista from his staff) at Toyota of San Bernardino for anyone in the market to purchase a new Toyota. They listen, keep to their word, and provide a very high level of Customer Service. More

appointment for broken cruise control lever Appointment on web made several days prior for Fri Aug 15 9:30am. When I get there, they tell me the part needs to be ordered and I can come back tomo Appointment on web made several days prior for Fri Aug 15 9:30am. When I get there, they tell me the part needs to be ordered and I can come back tomorrow. Why couldn't someone have picked up the phone, diagnosed my problem, explained part had to be ordered. I would have been willing to pay with a credit card to save me having to go twice. This is far from excellent service. Excellent service means taking the extra step and anticipating the customer's needs/convenience. More

spare tire is extra Actually, it's a second key. Bought a 2012 certified used car, but it didn't occur to us that we only got one key until we drove off the lot. Turned a Actually, it's a second key. Bought a 2012 certified used car, but it didn't occur to us that we only got one key until we drove off the lot. Turned around -- sorry, a second key is extra. Explanation: it's a used car, and when it was turned in it only had one key. I see -- so if the spare tire was missing they would charge extra for that too? This should be part of the 'certified used car' process. More