Toyota of San Bernardino

Unpleasant experience when dropping off my car for maintenance. Service Writer was sarcastic in his response when I declined having their shop perform repairs to my car. maintenance. Service Writer was sarcastic in his response when I declined having their shop perform repairs to my car. More

Sales person, sales manager and finance manager are all professional and knowledgeable, with great customer skills. Purchase of RAV4 done in two hours after price and term negotiation, no pressure selling professional and knowledgeable, with great customer skills. Purchase of RAV4 done in two hours after price and term negotiation, no pressure selling or hidden fees. Two drivers delivered the car to my home 60 miles away same day, in sparking condition. After explained in great details of different accessories, left contact info to follow up next day. One of my easiest car buying experiences. More

Maximo the sales man and Rico the financial manager did an outstanding job. I am very satisfied with the job that they did with me! an outstanding job. I am very satisfied with the job that they did with me! More

This Dealership was very professional and polite. From the moment I arrived to the scheduled pickup / ride for me to come get my Sequoia. I cannot thank the entire team enough. I will definitely reach out the moment I arrived to the scheduled pickup / ride for me to come get my Sequoia. I cannot thank the entire team enough. I will definitely reach out to this location for parts and service again in the future. More

A fabulous buying and trade in experience. Both Marcos Alonzo the sales Manager and Jeff Szabatura we’re knowledgeable and made the day go smoothly. Alonzo the sales Manager and Jeff Szabatura we’re knowledgeable and made the day go smoothly. More

I’ve have Purchased 4 Tacoma’s for SBTOYOTA, and Never had bad experience like I did on Sunday 9-27-20. The sales person Omar was Awsome, I new my credit was shaky, which I was willing to put down a good had bad experience like I did on Sunday 9-27-20. The sales person Omar was Awsome, I new my credit was shaky, which I was willing to put down a good down payment. Apparently it was not good . The Finance guys Didn’t even want to work anything out. He was more about his looks and jacket. Really too bad, I hoping to do more negotiations but basically It was nothing we can do for you . More

My car was ready in 2 1/2 great. Had to wait 20 minutes for drive up for my car for me to leave. 4 stars because of that. Thanks. Have a great day. for drive up for my car for me to leave. 4 stars because of that. Thanks. Have a great day. More

Always do a heck of a job! Great customer service!! Jim is very knowledgeable and helped me understand what my Toyota Corolla needed and it was understood! is very knowledgeable and helped me understand what my Toyota Corolla needed and it was understood! More

I just want to share my experience at Toyota of San Bernardino on Monday 9/21/20. First of all my spouse and I dropped off our Sienna van on Sunday afternoon at approx. 5:00 p.m. and left keys and inst Bernardino on Monday 9/21/20. First of all my spouse and I dropped off our Sienna van on Sunday afternoon at approx. 5:00 p.m. and left keys and instructions Of what maintenance we wanted performed on our vehicle. Then on Monday at approx. 8:00 a.m. I received a call from a service tech. by the name of Mark and asked me what services we wanted performed on our vehicle and I said the same thing I wrote on the envelope, oil change and rotate tires. Then he proceeds to tell me that the vehicle was due for a transmission and coolant change and I told him when I purchased the van I was told that the transmission didn’t need servicing until 100,000 since it’s a closed system. I told the technician I didn’t want either service performed (transmission or coolant change). Then Mark tells me that the oil change and tire rotation would be approx. $79.00 and I said why so much (I provided an oil change coupon). Then Martells me because The tire rotation is approx. $29.00 and I told Mark it should be free since I purchased the tires from Toyota. Then Mark says give me a minute to check and then he comes back and says you’re right. As far as I’m concerned that’s the responsibility of the service tech. to know this upfront before they try and charge a customer for something they shouldn’t be charged for. Then Mark calls me at approx. 11:00 a.m. to inform me that the vehicle is ready for pickup and that the vehicle also needed front and rear wipers and cabin filter. I told Mark I don’t understand, I changed the cabin filter not that long ago and wouldn’t you think if I changed the air and cabin filter on the same day that the air filter would be the one to be dirty first over the cabin filter. I told Mark I would take care of those items myself. Then when my spouse and I picked up the van the front and rear windows were all dirty from testing the wipers. You think they could have cleaned their mess. And just to let you know our older son has recently had similar experiences with your service Dept. I think going forward we will be taking our business to Redland Toyota, hopeful they can be more responsible with more integrity. More

Max Vilarino Gracias por ayudarnos en la compra del Toyota chr si se de alguien que quiera comprar carro con gusto lo mandare con ustedes gracias Toyota chr si se de alguien que quiera comprar carro con gusto lo mandare con ustedes gracias More