Toyota of Santa Fe

Jamie Dunn is my guy at Toyota I loved working with Jamie Dunn! He is very knowledgable and has excellent customer service skills. There was no pressure and he took his time showing I loved working with Jamie Dunn! He is very knowledgable and has excellent customer service skills. There was no pressure and he took his time showing me different car options. Best car buying experience yet. Jamie is exceptional and I highly recommend him for anyone interested in buying a new or used car. He also followed up and provided the same high level of service after I bought a new 4 runner. More

JOE and team thank you The best person to go to when there is something wrong with your car. My first vehicle from a dealership FJ cruiser love it and thanks to this gentlem The best person to go to when there is something wrong with your car. My first vehicle from a dealership FJ cruiser love it and thanks to this gentlemen its working to its max potential. Thank you JOE for your excellent customer service, also thank you to All the advisors here at Toyota of Santa Fe. More

Simply, Brent Buell is the BEST!!!! Brent Buell was referred to us by the shop where our cars are serviced. Knowing how the Toyota dealers are in Albuquerque we wasted no time in taking Brent Buell was referred to us by the shop where our cars are serviced. Knowing how the Toyota dealers are in Albuquerque we wasted no time in taking the trip to Santa Fe and Toyota of Santa Fe. First, it must be noted that my wife and I both are obsessive/compulsive and analytic. This was obvious to Brent who exhibited exceptional patience and answered all of our questions to our total satisfaction. We decided on a RAV 4, but with front wheel drive, which we knew may have been difficult to get. A short time later Brent calls us and has the EXACT vehicle we desire. Arrangements were made and the entire process was handled efficiently and expertly by Brent and Melvin Houston. Having been in the automobile business many many years ago, I can say our experience with Brent was far better than anything I saw while in the business or on a personal basis in the years following. Brent Buell is a true professional and if you are reading this thinking about purchasing a Toyota, go see Brent, your buying experience will be exceptional. More

Internet Sales/Dylan Leonard EXCELLENT This review is only for the Internet Sales Department; in particular Dylan Leonard. I recently purchased a Tundra at Toyota of Santa Fe from Dylan - This review is only for the Internet Sales Department; in particular Dylan Leonard. I recently purchased a Tundra at Toyota of Santa Fe from Dylan - best experience I have had in purchasing a vehicle. Dylan was very responsive to all of my questions/requests, worked around my schedule, fought to get me a good price, and even delivered the vehicle to my home where I signed all of the paperwork. I never had to step foot in the dealership. I will be sending all of my friends and family to Dylan when they are ready to purchase a new Toyota. More

True customer service!! I had seen a car online that I was interested in, so I called and made an appointment. I was terrified that a car salesman was going to pressure me in I had seen a car online that I was interested in, so I called and made an appointment. I was terrified that a car salesman was going to pressure me into a car that I wasn't sure about, but boy was I wrong! I had the pleasure of meeting Brent. Brent made sure to let me know that I was the one in control. When I decided to make it a done deal, Jay explained all the great finance details with me. Jay was so personable and welcoming! There was absolutely no stress involved, and i owe that to Brent and Jay!!! More

Thanks David Leonard We purchased a used car from ToSF and had a great experience with our salesman, David Leonard. From the initial phone inquiry about inventory to the We purchased a used car from ToSF and had a great experience with our salesman, David Leonard. From the initial phone inquiry about inventory to the follow up installation of some aftermarket parts he made sure to take care of us. There was a small issue with financing interest rates that the dealership straightened out to make right without us asking them to! More

Brent is the man! Brent was excellent - attentive, considerate, and instrumental. Overall, the best car buying experience ever! I will definitely refer everyone I kno Brent was excellent - attentive, considerate, and instrumental. Overall, the best car buying experience ever! I will definitely refer everyone I know to Brent and Toyota of Santa Fe. More

Worked hard to re-build trust I had an excellent experience test driving a 4 Runner with Jeff Morris. He was friendly and knowledgeable. When it came time to talk about price, I wa I had an excellent experience test driving a 4 Runner with Jeff Morris. He was friendly and knowledgeable. When it came time to talk about price, I was given a price considerably higher than I had seen on the dealer's website earlier that day. After I inquired about it, the manager acknowledged they had made "an error" and came back with the price I had seen on the website. This undermined my trust in the dealership and I let them know it. Jeff, Joe Anchondo and others worked hard to regain my trust and in the end I did purchase the vehicle. Jeff was clearly invested in making things right and I very much appreciated that. Jon Hickey was also great to work with in finance. He was extremely patient in answering my many questions, providing advice and walking me through all the details. More

follow up to previous problem I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martine I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martinez) and he has been nothing but professional. He has agreed to make it right and give me my money back. My advice, if you feel you are not getting a fair shake with your service representative, talk to Carl. He totally understands customer service! More

Fantastic empowering experience with Jamie Dunn I had a terrific experience with Jamie Dunn when buying my new Highlander. I had told Jamie that I was interested in a 3 year old used Highlander and I had a terrific experience with Jamie Dunn when buying my new Highlander. I had told Jamie that I was interested in a 3 year old used Highlander and asked him to please keep an eye out for one that fit my criteria. Every few weeks Jamie checked in with me and sent me options. None was quite right, but he stuck with it for five months, without every putting pressure on me. I felt like he was my ally in the car buying process, and understood that I wanted to feel good about my purchase. Only the car that made me feel right would be the right car for me. Jamie got this intuitively. On the day I purchased my new car, I had no intention of buying a new one, but after a lengthy test drive in a used SUV with Jamie,out of curiosity I asked to see the new vehicles. This was my choice; Jamie never pressured me. There on the lot was a car that seemed just right to me, and I told Jamie I'd like to drive it. Out we went again for another long test drive; he answered all my questions openly and didn't push and instead let me feel out the car for myself. I was shopping for our family car solo and he never spoke down to me or suggested I "call my husband"--the stuff you sometimes hear about car salesmen when selling to women. I knew the car felt right and Jamie and I negotiated openly and fairly and promptly. He encouraged me to take the car home for the afternoon; he was exceedingly reasonable with my trade-in and got more money for me when I told him the price seemed low.The whole process was so easy and enjoyable (he even made popcorn for my daughters, which was good because I sort of felt like I might pass out at writing the check) that when I left that evening I couldn't quite believe it had been so smooth I had been putting off the process of buying new for so long because I didn't want to be pressured or sort through different trim options etc, but as serendipity would have it, I found the right car and the right salesperson on the same day. Thank you Jamie for such a terrific experience; I recommend him to everyone! More