
Toyota of Santa Fe
Santa Fe, NM
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Wasted my time Sean Baker, who is now a sales manager, was extremely rude. My husband was told by two separate individuals (one sales manager) that we should drive Sean Baker, who is now a sales manager, was extremely rude. My husband was told by two separate individuals (one sales manager) that we should drive from ABQ to Toyota Santa Fe because they indicated that they would likely offer more for our trade in than previous dealers had. We emphasized that we did not want to waste anyone's time and stated we were going to try to sell third party. But they continued to encourage us to come up and in good faith we made the trip. Upon arrival, we were put in contact with Sean. He glanced out the window at our vehicle, started looking up information on his cell phone while leaning back in his chair very casually. Without barely glancing at us and staring at his phone, he told us how worthless our car was and we felt, belittled us. Why did we need to drive all the way up from ABQ when it took less than two minutes for Sean to laugh us out of the room? Could this not been done over the phone without us physically driving from ABQ to Santa Fe? By the way, when we walked in Sean was being rude to an older woman and obviously pressuring her. We could have guessed then what was in store for us. There is a right way and a wrong way to treat customers. Sean never learned that as far as we are concerned. More
Great car buying experience Found a used Tacoma on Toyota of SF’s website. They offered a good price, were easy to work with, and gave me a fair deal on my trade. Great dealer to Found a used Tacoma on Toyota of SF’s website. They offered a good price, were easy to work with, and gave me a fair deal on my trade. Great dealer to work with. More
Good Deal and Customer Satisfaction Pablo really WORKED HARD to get me a good deal and I made the trip from Las Cruces to Santa Fe to purchase the vehicle. Shelly also was able to get m Pablo really WORKED HARD to get me a good deal and I made the trip from Las Cruces to Santa Fe to purchase the vehicle. Shelly also was able to get me low rate financing. Pablo works really hard to make sure you are a satisfied customer. More
Extremely Satisfied I called the dealership with questions about purchasing a very specific Tacoma. I was lucky to be connected with Michael Lopez. Michael answered all I called the dealership with questions about purchasing a very specific Tacoma. I was lucky to be connected with Michael Lopez. Michael answered all my questions and helped me understand the process to purchase the exact vehicle I wanted. A few days later I met with Michael to look at the Tacoma's on the lot. The type of Tacoma I wanted wasn't available. However, Michael was able to find the exact truck I wanted at another dealership, and five days later it was here in Santa Fe. I went to look at the truck, it was exactly what I wanted, and the price was great. During the entire process Michael did everything he could to help me rather than just make a sale. He was honest, and a pleasure to work with. More
Killer Deal Awesome saleswoman!!!! Awesome experience! Super friendly & helpful & knowledgeable! Definitely went the extra mile to get me a killer deal!!!! I wo Awesome saleswoman!!!! Awesome experience! Super friendly & helpful & knowledgeable! Definitely went the extra mile to get me a killer deal!!!! I would highly recommend for you to meet and work with Halle Warren!!!!! More
Excellent overall!!! Wonderful service and knowledge by Halle Warren, our Sales Consultant and all other staff we dealt with. Our new vehicle was exactly what we wanted an Wonderful service and knowledge by Halle Warren, our Sales Consultant and all other staff we dealt with. Our new vehicle was exactly what we wanted and was delivered in perfect condition. The deal we were given was outstanding. More
Easy to work with I worked with American Toyota in Albuquerque and they would not give me a straight answer to any simple question I had. I then came to Santa Fe Toyot I worked with American Toyota in Albuquerque and they would not give me a straight answer to any simple question I had. I then came to Santa Fe Toyota and all my questions were quickly answered. They were very easy to work with. Even though Santa Fe is a far drive for me, it was worth it. More
Great Experience Several people acknowledged me. Francisco Aspen and Brendon were great. They were up front with me answered my questions and made a great effort to g Several people acknowledged me. Francisco Aspen and Brendon were great. They were up front with me answered my questions and made a great effort to get me the best financial terms possible. More
dealer and salesman review I did my deal online and the manager Raul called and made an appointment with me and Pablo the salesman. Got there and they actually met me at the doo I did my deal online and the manager Raul called and made an appointment with me and Pablo the salesman. Got there and they actually met me at the door. We greeted and they gave me the keys to go try out the Tundra I bought. They had serviced it and washed it and filled the tank up for me, very impressive compared to all the new cars I have bought before, over a dozen of them. Recommend them highly!!! Chris More
Purchase of Rav4 Michael was awesome. He listened to what I wanted and never pressured me in any way. He made sure that I was comfortable operating the new car. Michael was awesome. He listened to what I wanted and never pressured me in any way. He made sure that I was comfortable operating the new car. More