Toyota of Santa Fe - Service Center

These guys are great!! Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly t Despite being over an hour late for my appointment they took me in without delay. A few items showed up on the 32 point inspection(which I am truly thankful they did!) . They explained things thoroughly and, did all the work for which they had part available - quickly and with a smile. Since one of the items on the list was a battery I figured I would save time and, just buy it and replace it myself. I went online and chose the battery from what I thought was their service department - it was actually from a place a few doors down. I told the guys my intent and they showed me why I should maybe consider having them do it. There was quite a bit of corrosion on the positive cable some of which had leaked below. They were not pushing me just simply explaining things I was unaware of. Even though the battery was purchased elsewhere, they gladly did the work. I agreed. I walked over to the battery place and carried the battery back. Upon entering the Toyota parking lot one of the sales men noticed I was carrying a battery and quickly dropped everything to carry it for me(they are a bit heavier than I realized :)) As I sit waiting for the repairs to be completed I have to say I feel both safe and taken care of ~ THANKS guys. More

Joe sanchez Joe is always ready to serve and accommodate the customer. He gives you all the information and prompt service. I recommend him highly as a service Joe is always ready to serve and accommodate the customer. He gives you all the information and prompt service. I recommend him highly as a service representative. More

Andy Vigil I've worked with a lot of service advisers at a lot of dealerships, but Andy Vigil is the best I've encountered. Always pleasant to interact with, sup I've worked with a lot of service advisers at a lot of dealerships, but Andy Vigil is the best I've encountered. Always pleasant to interact with, super knowledgeable, and genuinely interested in making sure you're taken care of. He remembered my name the second time I came in, after months between service, and details about my vehicle and myself. It may seem like a little thing, but it shows the seriousness with which he approaches customer service. More

Long years of service I have purchased 4 cars from this dealer over the last 25 years. Above the sales experience, I have been pleased with the maintenance they have provid I have purchased 4 cars from this dealer over the last 25 years. Above the sales experience, I have been pleased with the maintenance they have provided as well as quick questions from the road if something came up. I so appreciate the trust they have gained that keeps me coming back! More

GREAtT SERVICE Roger provided excellent service when we brought in our vehicle. He was polite, friendly and very professional. Thank you for making us feel at home. Roger provided excellent service when we brought in our vehicle. He was polite, friendly and very professional. Thank you for making us feel at home. More

JOE and team thank you The best person to go to when there is something wrong with your car. My first vehicle from a dealership FJ cruiser love it and thanks to this gentlem The best person to go to when there is something wrong with your car. My first vehicle from a dealership FJ cruiser love it and thanks to this gentlemen its working to its max potential. Thank you JOE for your excellent customer service, also thank you to All the advisors here at Toyota of Santa Fe. More

follow up to previous problem I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martine I slammed this dealership for the way they handled service on my Prius. However, since that post I was contacted by the service manager (Carl Martinez) and he has been nothing but professional. He has agreed to make it right and give me my money back. My advice, if you feel you are not getting a fair shake with your service representative, talk to Carl. He totally understands customer service! More

Great service from Andy I happened on Andy as my service assistant a few years back and have always asked for him since then. First off, he is very polite, respectful and hel I happened on Andy as my service assistant a few years back and have always asked for him since then. First off, he is very polite, respectful and helpful. He always explains in detail if there is a problem with my truck. Most importantly, I TRUST him. Andy is a great asset to Toyota of Santa Fe. Make sure you don't lose him! More

Above and beyond Jennifer literally saved me a bundle by locating an extended warranty I was not even aware I had. I LOVE her! She went above and beyond when she rea Jennifer literally saved me a bundle by locating an extended warranty I was not even aware I had. I LOVE her! She went above and beyond when she really did not have to keep searching the data base to help me. Diego then refunded a pre-payment I had made for drive train issues that ended up being covered by that warranty. He had already helped by agreeing to waive the fee on the second alignment which had to be done when the problems were discovered. And he got me a free rental vehicle for the time the car was in the shop. (Daniel in rentals was great). Everyone here is kind and efficient. Cisco the shuttle driver is a gem. Roger is also great; he sometimes helps me even when he is not my assigned service person. The car appears to have been fixed and is running fine now. I love this dealership and will buy my next car here as I have my last two. Go see my friend Melda, a saleswoman extraordinaire in the new car division. And take your Toyota there for service! The genuine kindness and sincere wish to be of service beyond just the service on the car is what makes this a special place. More

The best! Andy is by far the best service manager I've ever found. Like a helpful little brother, he offers polite and helpful advice. He should be cloned & s Andy is by far the best service manager I've ever found. Like a helpful little brother, he offers polite and helpful advice. He should be cloned & spread around all the dealerships in Santa Fe! More