Toyota of Stamford

I want to tell everyone about a recent experience I had at Stamford Toyota . An engine cover had come loose on my 2022 Highlander and I arranged to bring in the car early Monday, September 21, 2026 to have at Stamford Toyota . An engine cover had come loose on my 2022 Highlander and I arranged to bring in the car early Monday, September 21, 2026 to have it repaired. As far as I knew everything else was fine. I was going to leave the car and get a rental for the day. I brought it in at 7:10, and the service manager Jamie Bacon, said that it seemed as thought it would be a simple repair and asked if I could I wait? The rental department opened at 8am anyway, so why not? They got my car up on a lift immediately and I sat down to enjoy my coffee. About a half hour later, Jamie approached me and asked me to come to the front desk. Jamie told me that the technician had noticed a whine coming from the transmission and additional testing indicated that I needed a new transmission. They had the necessary parts in stock, though the repairs might take a day or two. They would provide a rental at no charge, (and I was given a choice of vehicle: I chose a Toyota Highlander Hybrid, an excellent vehicle, BTW). Everything was under warranty and there was no charge. The new transmission was around $7800.00. The broken engine cover, also replaced, was $50.00. Again, all at no charge. This was all done without a hiccup or me being inconvenienced in the least. I got a call the following Wednesday, Sept. 23, 2026, only two days later, and I picked up my car that morning, just before 12pm. They didn't even charge me for gas. What I want to point out to anyone reading this is that I didn't know there was anything wrong with my transmission in the first place; they could have let it slide, regarding the transmission and did not. That to me says integrity, from the technician, to Jamie Bacon, the service manager, to the general manager John Linn, and the entire Toyota of Stamford Team. I didn't get his name, nor could I find him on the Stamford Toyota website, but the young man in the rental department gave me a short but needed briefing on driving the hybrid I used. I bought my 2022 Toyota Highlander from Stamford Toyota and I am thrilled by the service that has been provided to me by the entire Stamford Toyota team. I want to express my deep appreciation and gratitude to the entire team at Stamford Toyota. Thank you. Tom Grant Norwalk, CT More

Best service department. Very knowledgeable staff. Great communication. Very easy to make an appointment. Jimmy Coughlin is the best service adviso. Very knowledgeable staff. Great communication. Very easy to make an appointment. Jimmy Coughlin is the best service adviso. More

Completed my service and took care of outstanding recalls without an issue, very pleased with the service that I received without an issue, very pleased with the service that I received More

Excellent service, they work with you as far as either waiting using a loner. Good communicator all the way around! waiting using a loner. Good communicator all the way around! More

Excellent customer service! Spencer even came in on his day off to ensure my vehicle gets done. Spencer even came in on his day off to ensure my vehicle gets done. More

The side mirror was easily installed as it was a plug n play. However, when replacing the mirror switch in the center console, they broke a piece of the trim off. I didn’t notice until the next day when play. However, when replacing the mirror switch in the center console, they broke a piece of the trim off. I didn’t notice until the next day when it fell off. You don’t notice it because it fits like a puzzle piece back into place. I can get some super glue to hold it in place but the fact they did it without saying a word…is more than annoying. Of course since I drove off with it like that yesterday, they would likely deny doing it. More

My service visit (April 7–9) for my 2007 Lexus RX 400h to diagnose a parasitic battery drain was extremely disappointing due to poor workmanship and misleading diagnosis. Contradictory Battery Diagnosis: diagnose a parasitic battery drain was extremely disappointing due to poor workmanship and misleading diagnosis. Contradictory Battery Diagnosis: I was pressured into an unnecessary purchase when the team insisted my 6-week-old 12V battery was "bad" and required replacement to proceed with the diagnosis. Independent testing at Advance Auto Parts and AutoZone confirmed the original battery was good and only required a recharge. Unauthorized and Negligent Workmanship: Upon pickup, I found evidence of "shoddy workmanship". The liftgate power motor was disconnected without my permission, despite the vehicle having a dedicated disable switch. Additionally, the second-row DVD player/center light console was left disconnected, the panel below the dashboard was loose and incorrectly installed, and a clip covering the hybrid motor is now missing. Physical Damage to Vehicle: The dashboard now has a small crack and several chip marks that were not present before the service, which are a direct result of the disassembly and reassembly process. I have documented all claims with photographs of the damage, improper installations, and the independent battery test results. I am awaiting the dealership's plan to rectify the damage and restore confidence in their service. So far no acknowledgement of my formal email complaint. No naming employees... More

The work was done quickly and I had the comforts of the waiting area as the time passed. Good experience.. waiting area as the time passed. Good experience.. More

Nikson at Toyota Stamford was Professional Courteous Had our car ready for pick up and explained everything we needed to know I will refer Toyota of Stamford to all of my friends Fred Brash Had our car ready for pick up and explained everything we needed to know I will refer Toyota of Stamford to all of my friends Fred Brash More

On my eighth lease with Toyota and picked up my 2026 Rav4 XLE today. Awesome vehicle, but the staff at this dealership was just as awesome. I will be returning at the end of this lease for another. The proce XLE today. Awesome vehicle, but the staff at this dealership was just as awesome. I will be returning at the end of this lease for another. The process was smooth and quick. The entire staff was professional, kind and awesome. Tony my sales person and the sales manager Burton are the best. Thank you guys and see you on my next lease. More