Toyota of Tampa Bay - Service Center

Friendly but Poor quality Although the service worker was pleasant and courteous, my experience was not that great. I brought my car in to have my air conditioner fixed. My car Although the service worker was pleasant and courteous, my experience was not that great. I brought my car in to have my air conditioner fixed. My car was held up for a week, due to miscommunication by the service worker, then a part had to be ordered last minute. Also, due to the holiday falling in the middle of the week delayed progress too. When I got my car back, it was dirty! My leather interior was filthy, there were small cracks in my dash. Another thing that really made me upset, is my battery was taken out of my car and replaced without my consent with a "toyota battery", and it died the next day. I know the battery wasn't the one I brought in, because my car did not have a Toyota battery. My car is 10 years old! My AC works- but I will never allow Toyota to do major work on my car again. Oil changes only.... Like I said friendly and courteous customer service... but poor quality work. More

No longer a fan.... done I purchased my 47k vehicle from this dealership brand new back in 2012.... Matt my salesman was top notch... not what I expected in a car salesman.. I purchased my 47k vehicle from this dealership brand new back in 2012.... Matt my salesman was top notch... not what I expected in a car salesman... he was so honest.. and to this day would buy another car from him. What happened !!?! What has happened to this dealership shop..?!?! I am not going to tell u all the instances in this text but this experience today just coming in for a “routine” oil change has made me realize either there is a different General Manager or someone has sold there sole to the devil...NOT but a shell of of the dealership and their integrity I felt is here at the present. It is gone and I am sad to say I have come to the realization .... not like it used to be... and I am gone. More

Service Department Norm is always amazing! He takes care of us without hesitation and can always find an affordable solution to any issue. You guys rock and thanks as a Norm is always amazing! He takes care of us without hesitation and can always find an affordable solution to any issue. You guys rock and thanks as always. More

Customer service with savings! Provides great customer service and pricing. Ryan takes the time to make sure everything goes smoothly from dropping off to picking up your vehicle. H Provides great customer service and pricing. Ryan takes the time to make sure everything goes smoothly from dropping off to picking up your vehicle. He reduces the hassle and gives you peace of mind proving that this service department works to earn your business. More

Efficient Friendly and efficient. The hours of operation is unbelievable. It makes service needs easily obtainable. They also have a deli inside. So grab a coke Friendly and efficient. The hours of operation is unbelievable. It makes service needs easily obtainable. They also have a deli inside. So grab a coke or coffee and wait. More

Satisfied! Norman explain in great detail the price vs the cost down the line..... Norman made since and explained the wide margin between the two. Will be ba Norman explain in great detail the price vs the cost down the line..... Norman made since and explained the wide margin between the two. Will be back! More

Great service department! I love this dealership! My current vehicle is the third I have purchased from them. The service department provides excellent service. They are courte I love this dealership! My current vehicle is the third I have purchased from them. The service department provides excellent service. They are courteous and accommodating, making customers feel comfortable. I have recommended this dealership to several coworkers and they have also purchased vehicles at Toyota of Tampa Bay More

Great Job. Everyone I encountered this morning was helpful, kind and knowledgeable. Job well done Toyota. I would surely recommend others to come to your place Everyone I encountered this morning was helpful, kind and knowledgeable. Job well done Toyota. I would surely recommend others to come to your place of business. More

Excellent Service Madison in the service department was professional and helpful and extremely personable. I wish everyone I encounter in all professions had the excel Madison in the service department was professional and helpful and extremely personable. I wish everyone I encounter in all professions had the excellent customer service skills that she has. Working in the customer service industry myself, I know how important it is to make sure customers have a great experience with a company and she did that today. Also, just to also mention how awesome Gregg Willard is too for making sure I was checked out in timely manner. That’s how I had the awesome encounter with Madison I the service department. I would definitely refer people to Tampa Bay Toyota. More

Very efficient The service team got me in and out very quickly and hassle free. Especially like that they use Uber to get me to and from the dealer. The service team got me in and out very quickly and hassle free. Especially like that they use Uber to get me to and from the dealer. More