Toyota of Whittier

We have been loyal Toyota of Whittier customers for more than 18 years. I found this quote on the previous dealer owner's LinkedIn page... "Good customer service is all about bringing customers back. An than 18 years. I found this quote on the previous dealer owner's LinkedIn page... "Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers. You can offer promotions and slash prices to bring in as many new customers as you want, but unless you can get some of those customers to come back, your business won't be profitable for long." Sadly, the new owners of Toyota of Whittier, do not subscribe to this same philosophy. Furthermore, they do not keep their promises. This is the reason that we will no longer be doing business with them which is sad because I have purchased many vehicles from them in the past and had them all serviced there. But, no more after our most recent service experience on August 22, 2023. More

Worst experience ever. Basically the sales department is full of thieves. They run my credit 6 times to lower the credit score. We wanted to buy a RAV4. They want us to pay Basically the sales department is full of thieves. They run my credit 6 times to lower the credit score. We wanted to buy a RAV4. They want us to pay $50.000 for the car. Went to another Toyota dealership and we got the same car for $29.000..Talk about ripping off people. Toyota of Whittier is the worst. More

If I had a way to give zero starts I would. Toyota of Whittier will squeeze you for your last dime. I bought a car from them, then showed the contract to my brother (a lawyer) the next day or s Toyota of Whittier will squeeze you for your last dime. I bought a car from them, then showed the contract to my brother (a lawyer) the next day or so. My brother said I was ripped off and went to the dealership and had them remove all the extra overcharge garbage and it cut the payoff amount by $8,000 or so. They would have taken me for $8000. I still got taken, but not at least it is $8,000 less. On top of that, they claim they gave the $8.000 or so dollars to the lien holder, but I have not seen it reflected on my account for about 2 weeks. They also had me leave a $500 deposit and then I paid my full down payment, and the $500 deposit was never refunded or credited to me. They come off super nice and accommodating, that is why they are so dangerous. They come off super nice and accommodating, that is why they are so dangerous. That is NOT a typo, I am saying it twice. You will have no idea who you are dealing with sharks. They are the epitome of manipulative. They act like they will do anything to help you, but you just get screwed and overcharged on interests rates and MANY other add-ons that you wont understand. They got me for $8000 until I got my lawyer/brother involved. Do NOT waste your time and especially do NOT waste your money from them. I suspect that most of, if not all of their 5 star reviews are fake and written by one of those companies that does fake reviews (under the guise of reputation management") because some people seem to think they are wonderful. Perhaps only the ones that get lawyers involved find out what kind of snakes you are dealing with. More

This review is for Alex Villa in the internet sales team. Mr. Villa demonstrated excellent customer service and a true dedication to his craft. I am very impressed with eagerness to help me with no added pre Mr. Villa demonstrated excellent customer service and a true dedication to his craft. I am very impressed with eagerness to help me with no added pressure. He is extremely patient and forthcoming with his business practices. I highly recommend Alex. He is honest and a pleasure to work with. Thank you for your outstanding customer service and continuity. More

Greedy and Deceptive - see my tips on buying a car from them Here is some advice if you are planning to buy a car here. Be prepared for unethical but legal tricks aimed to maximize their profit. They list Here is some advice if you are planning to buy a car here. Be prepared for unethical but legal tricks aimed to maximize their profit. They list all of their used cars at a price well below what they actual want to get for the car. According to their sales manager Jake Mottram, all of their used cars have a $1300 required dealer add-on that is supposed to provide "tracking and performance" data. In all of their listings, they bury this crucial detail so you cant find it: "Advertised price is plus any dealer installed accessories." This is what they use to justify the unjustified mark-up. Its a scam. This lets them price their vehicles below their honest competitors, which in turn, gives them higher rankings on cars.com, cargurus, etc and earns them a "Great Price" badge on their listings. In reality, if you add the non-negotiable $1300 add on fee, their vehicles quickly fall to the "Overpriced" category. Also, they will attempt to run your credit before you negotiate the price - they acted surprised when I wanted to negotiate - so be sure you agree on price before they pull your credit. So if you are interested in More

Worst experience ever - Finance person should be ashamed First met with Internet salesperson (Alexis) and she was so nice. She did a great job answering my questions about the truck I was interested in. I a First met with Internet salesperson (Alexis) and she was so nice. She did a great job answering my questions about the truck I was interested in. I also had some financial questions so she passed me on to Finance person, you know the person in the little square room (ugh). I explained what info I wanted and even explained 3 separate times. Each time I explained this guy would come up with another excuse why he could not answer me. The info I wanted should have been easily obtainable, especially seeing another dealer was able to answer about 60 minute prior to visiting Toyota of Whittier. So after the Finance guy gives me the 3rd excuse he starts to raise his voice at me. This was incredible to me... Here a finance guy is raising his voice at a possible customer. Then not only does he raise his voice (yelling and me), he insults me and even brings my family into the conversation. Needless to say I made my voice heard clearly and loudly, I was pissed. I could not believe this was happening. Here this finance guy was yelling and insulting my family. I have never been yield at in a dealership and never insulted. So if your looking to be yelled at and/or insulted when trying to purchase a car then by all means go to Toyota of Whittier. If your not looking for that then visit any other Toyota dealership. The next day we visited another Toyota dealership and in 10 minutes they answered the very same question. We purchased the Truck from them. More

Worst Toyota dealership experience I closed my new Prius at Longo which by the way should serve as the standard for all car dealers in its category. Whittier on the other hand misre I closed my new Prius at Longo which by the way should serve as the standard for all car dealers in its category. Whittier on the other hand misrepresents on every level. Sales reps “Jeff” and “Robert” handwrote their first names only on their business cards, but then asked for my ss# and personal references to do a credit check in their dinky public lobby reception area, when this should be done on a self service private terminal like at Longo. I was contacted by “Ted” in fleet on the phone first as well as receiving a mailer on their Nov promo; but when I called back to confirm appt, Jeff answered and told me he works with Ted and texted me to confirm appt. I texted him back with my spec and price term requirements as I would only drive 30min each way over to do this, since I have a packed schedule. He texted back ok. But when I showed up, I was presented with 2 models by Jeff then 1 other by Robert, none of which is what I wanted and glaring overpriced as I had already done my research. I am a tier one credit customer btw, but now I am doing credit alerts due to concerns over personal data breaches after my awful time wasting experience over at Whittier Toyota. So I would recommend Longo and tell people to stay away from Whittier Toyota. More

Ittiots The rating of poor is not low enough. First had my camary serviced. Had side mirror replaced, told them did not want it painted, to expensive, can The rating of poor is not low enough. First had my camary serviced. Had side mirror replaced, told them did not want it painted, to expensive, can to it myself, I had to ask when the part would be in, seem like a brain teaser for the parts dept. Came back the next day, first thing they tell me the side mirror does not come painted another fifty dollars for that, told service guy all ready told parts dept. Did not want painted, told him don't u guys write these things down, said car would be ready in thirty minutes, I had a ride, so came back in two hours, when I came back talked to another service guy, he could not help me, he could not find the paper work, told me to come back later, was too busy eating his french fries, came back 30 minutes later, this time he made the effort to call the service bay area, talked to mechanic, said the part had not yet been installed to the car and still needed painting, so the french fry service guy told me the side view mirror still needed painting , told him I have already told two of your co workers did not wanted painted, told him u guys need to get your act together,had to wait until next day to get car, it was like dealing with the three stooges. My fiancé brought in my rav 4 just for an oil change, I was nervous about it, first they printed out the previous owner of the car, and told my fiance it was the correct information on the print out even though i bought the rav 4 from there and all ready had it service once before, they would change the incorrect information. It is like a bunch of xxxxxxx running the place. I noticed the long time service guys are no loner with them. As I will no longer be going to Toyota of Whittier. I had my camary service there for over nine years. RM Delgado More

Terrible service, had to return 4Xso they can correct issue. Service my car, they said they replaced rooters, but did not, they put refurbished ones and charged me for new ones. Car still makes noise when you d Service my car, they said they replaced rooters, but did not, they put refurbished ones and charged me for new ones. Car still makes noise when you drive.They said all hoses were replaced, a few weeks hose went out, the same one that was replaced. The quality of work is not worth the price. I don't recommend this place at all.I paid lor of $$ for the service they provided. I would rate them a -0. If I could More