The rating of poor is not low enough. First had my camary serviced. Had side mirror replaced, told them did not want it painted, to expensive, can to it myself, I had to ask when the part would be in, seem like a brain teaser for the parts dept. Came back the next day, first thing they tell me the side mirror does not come painted another fifty dollars for that, told service guy all ready told parts dept.
Did not want painted, told him don't u guys write these things down, said car would be ready in thirty minutes, I had a ride, so came back in two hours, when I came back talked to another service guy, he could not help me, he could not find the paper work, told me to come back later, was too busy eating his french fries, came back 30 minutes later, this time he made the effort to call the service bay area, talked to mechanic, said the part had not yet been installed to the car and still needed painting, so the french fry service guy told me the side view mirror still needed painting , told him I have already told two of your co workers did not wanted painted, told him u guys need to get your act together,had to wait until next day to get car, it was like dealing with the three stooges.
My fiancé brought in my rav 4 just for an oil change, I was nervous about it, first they printed out the previous owner of the car, and told my fiance it was the correct information on the print out even though i bought the rav 4 from there and all ready had it service once before, they would change the incorrect information.
It is like a bunch of xxxxxxx running the place.
I noticed the long time service guys are no loner with them.
As I will no longer be going to Toyota of Whittier.
I had my camary service there for over nine years.