Toyota of Whittier

Our Avalon is 5+ years old with 90,000+ miles. We had purchased an extended warranty. Recently discovered two problems--defective pulleys and an engine oil leak. Both problems were handled under warra purchased an extended warranty. Recently discovered two problems--defective pulleys and an engine oil leak. Both problems were handled under warranty quickly and professionally by the service advisor without any hassle. We were also provided with a rental vehicle at no cost to us. We appreciate the service from the dealership and the service advisor. More

This is a smaller dealership away from the beaten path of nearby freeways. No fancy customer lounge or coffee shops. Free coffee. Shuttle service can be slow & unreliable at times-only one shuttle van ope nearby freeways. No fancy customer lounge or coffee shops. Free coffee. Shuttle service can be slow & unreliable at times-only one shuttle van operating. Whittier has had 4 or 5 medium-large new car dealerships close within 2 years. Ouch. All American brand automakers. Wonder why? The only 2 remaining are Community Honda & this one, Toyota of Whittier. They have a loyal following, being they're the only game in town. I've been going to them for many years because of the convenience. There's only 3 service advisers & 1 service mgr., but they get to know you by name. I like that. That way, if there is a problem, you can work it out with any of all 4 of them. My one concern is with the service techs. A lot of youngsters. I doubt they are ASE certified. Cheaper labor maybe? That worries me. Inexperience & immaturity means my cars become guinea pigs. Although, most work performed is routine maintenance, I haven't had any big problems on some moderate-major repairs. Maybe they have a Master Yoda tech hiding out behind the scenes, I hope. Last year, I purchased a new truck. I tried to make a deal with Toyota of Whittier, but the sales staff wasn't receptive at all. They let a willing, able & ready buyer walk off. Found another dealership, with a larger inventory and a friendlier sales staff. Got the exact truck I wanted and at a better deal than my initial offer made to Toyota of Whittier. Took my new truck back to Toyota of Whittier for the 10,000 mile service. When I got it back, I noticed a scuff on my bumper, its first :-(, grease on my interior carpet & valve caps missing. Unfortunately, I didn't notice this until the following day in the light. If I do go back for service, I am definitely gonna mention it to Sammy & the guys. Only reason I recommend this dealership is because they're a smaller outfit that gets to know you. But beware of the young, inexperienced service techs. More