Toyota of York
York, PA
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Took my vehicle in for inspection. Windshield wipers worked great when I dropped it off. I went to pick it up and suddenly the wipers are "torn" and "not wiping properly to pass inspection". I would nee worked great when I dropped it off. I went to pick it up and suddenly the wipers are "torn" and "not wiping properly to pass inspection". I would need to purchase wipers from them for $45. I asked to see the old wipers, they were not torn or "streaking" as they said. I would not recommend this dealership for any service whatsoever. They have completely lost my trust. If they are willing to sacrifice the integrity of their business pulling off stupid little stunts like this, I certainly wouldn't put it past them to try it with bigger more important issues also. More
Bought a Highlander Platinum at the end of August. The deal was done smoothly. Before we picked up the car, I was told there was a chip in the windshield (from transport) that would be fixed at our conven deal was done smoothly. Before we picked up the car, I was told there was a chip in the windshield (from transport) that would be fixed at our convenience. After checking over the car, there were a few scratches too. I brought the car back and everything was repaired perfectly. Our salesman was Miguel and he was very honest and forth coming with info and help. Answered all our questions efficiently. I highly recommend this dealer and Miguel. More
This dealership is a rip off Gave me 27,000 for a trade in for 2020 that only had 2000 miles on it but they have a 2016 for 29,000 .so how does 2020 Tacoma cost less than 2016 so how did I get a deal on my in for 2020 that only had 2000 miles on it but they have a 2016 for 29,000 .so how does 2020 Tacoma cost less than 2016 so how did I get a deal on my treat in? I should’ve got 29,000 on the trade-in that would’ve been fair the truck was only two months old with nothing wrong with it More
Jason is an awesome salesman thank you very much for everything that you did it was a very good experience at Toyota of York I would definitely buy another car from them again Dolores Russell everything that you did it was a very good experience at Toyota of York I would definitely buy another car from them again Dolores Russell More
Overtorqued The Oil Filter Had an oil change and filter replacement done on my 2016 Tundra. 5,000 miles later (today), the oil filter wouldn't come off because it appears that i Had an oil change and filter replacement done on my 2016 Tundra. 5,000 miles later (today), the oil filter wouldn't come off because it appears that it was torqued with an air wrench. So much pressure was required to remove the filter that the housing broke. This is the 2nd (and last) time I talked to Toyota of York about over torquing and not following hand torque Toyota guidelines. More
Nothing but great things to say about Toyota of York. Casey, Dsrby and Him have went above and beyond to get the best cars and financing for our purchases. After visiting other dealers toyota of york is Casey, Dsrby and Him have went above and beyond to get the best cars and financing for our purchases. After visiting other dealers toyota of york is my go to dealership. Happy customer for life! More
Service department rocks. I have been servicing my cars at Toyota of York for a number of years; both new Toyota's and a mini cooper I purchased from the sales. department. I a I have been servicing my cars at Toyota of York for a number of years; both new Toyota's and a mini cooper I purchased from the sales. department. I appreciate the time service people take to explain the whys and whats of having my car(s) repaired. From simple oil changes to the quirkiness of my Mini, they have always quoted a fair price. I like how they give me a heads up so to speak of what repairs will be needed down the road. I have not had an issue with any up selling. Just straight forward costs. Highly recommend. More
Went in yesterday to look at a new Tacoma. I did make it clear that today my not be a buying decision day and that I was still shopping and saving all of my down payment. Definitely liked the truck and the clear that today my not be a buying decision day and that I was still shopping and saving all of my down payment. Definitely liked the truck and the test drive. Sales pressure was high. They were expecting me to pay full MSRP just were playing with finance length to get a payment price. They claimed my trade in had a transmission problem and the automatic transmission grinded in reverse and low balled it's value. I feel like that was also a tactic to make me think I needed to buy now and take their unfair offer. The noise they heard in sure was a tire rubbing on something with the bigger tire turned fully. Definitely feel like they thought I was a sucker with some money they could screw over. I'd hate to see how they treat women there if they tried that with a man that owned and maintained his vehicle for 10 years. If you want a new Toyota find a more honest dealership. More
Damage to Vehicle During Simple Maintenance My new headlight got scratched during a routine oil change and transmission fluid flush. I saw the scratch before I left, as oil was even dripping dow My new headlight got scratched during a routine oil change and transmission fluid flush. I saw the scratch before I left, as oil was even dripping down the front of the headlight when they parked the vehicle out front. I told the service adviser who got the service manager. We came to an agreement for the damage. I however discovered an active oil puddle in my garage the next morning, and crawled under the truck to find they spilled a lot of oil and didn't care to clean it up. The oil sprayed all over frame and engine components and was actively dripping from the skid plate of my Tacoma, where it was all laying. I've had better service done at JiffyLube. This is the FACTORY DEALERSHIP!!!! Just because my 2010 isn't brand new, doesn't mean it should be treated less special than a brand new 2019 Lexus or $45,000 TRD PRO Tacoma! It's new to me. I I had to wait until 2017 to finally get the style of Tacoma I always wanted and I take very good care of it. I wish people who are being paid to do a service to it could have the decency to care for it as well. After all, they are being paid. I should not receive it in WORSE condition than it was when brought in. More
They completely lost my trust Will, at York Toyota Service recently quoted me $520.98 to install a hitch and wiring harness. JUST INSTALLATION. I made it clear more than once that Will, at York Toyota Service recently quoted me $520.98 to install a hitch and wiring harness. JUST INSTALLATION. I made it clear more than once that I had the hitch and wiring harness and Will confirmed the price was just for installation. I asked why it cost so much, he said they would probably have to take the rear bumper off. Then I followed up with a call to the service manager, I believe his name is Nick, and he backed up the quote. AND said they also will need to remove the stabilizer bar. The manager did offer a better price, even though he backed up the original quote. The "discounted" price was still much more than what I paid for having someone else do it. How can I even trust them now? Do they think I'm stupid because I'm a woman? There is no reason to remove the back bumper and stabilizer bar. Glad I have another Toyota dealer to go to for service. More