Tracy Chevrolet

Chris Morri was great and extremely helpful. No rushed feeling and took the time to answer all of our questions. We are very happy with our new Silverado and glad we decided to use Tracy Chevy. On a feeling and took the time to answer all of our questions. We are very happy with our new Silverado and glad we decided to use Tracy Chevy. On a side note I noticed they practiced social distancing throughout the entire process and even let us take the truck home, without a chaperone to see how the truck fit in our garage / driveway. Thanks Chris!! More

I bought a new truck that was a lemon! It had to be realigned 7+ times in the first three months and it was still having problems! That’s when I was directed to the 1-800 number to file my complaint! I realigned 7+ times in the first three months and it was still having problems! That’s when I was directed to the 1-800 number to file my complaint! I did, I also contacted a lawyer. After working with the people that work “the hot line”, I was able to pick out a new truck of equal cost with absolutely no hassles. The hardest part was the waiting! I do know that Tracy Chevy did all they could do to help me through the process, although they couldn’t push the people making the final decision to replace my truck. I now have a truck that I can depend on! Thank you Tracy Chevrolet for all your help! Especially, Sam, Adam, (Managers) also the three service advisors! More

Service Review The Tracy Chevrolet Service Center is the best ever!!! The Service Managers are always so friendly and professional, always going out of their way to The Tracy Chevrolet Service Center is the best ever!!! The Service Managers are always so friendly and professional, always going out of their way to see their customers are taken care of. A+ from me!!! More

Great Service I love the counter people when I bring in my car and the service is always good! We'll see you next time but my car is so reliable it's not often I ha I love the counter people when I bring in my car and the service is always good! We'll see you next time but my car is so reliable it's not often I have to bring it in for service. More

service for my car Exceptional Customer Service very consistent, friendly and willing to listen when describing that "funny noise" I have always had great service from T Exceptional Customer Service very consistent, friendly and willing to listen when describing that "funny noise" I have always had great service from Tracy Chevrolet. I drive from another town 30 minutes to go to this dealership because of the service and personnel . More

Oil change service Great service ( shuttle service, excellent driver, friendly and puntual person) one of the best driver I ever meet! I wish to drive with him in the fu Great service ( shuttle service, excellent driver, friendly and puntual person) one of the best driver I ever meet! I wish to drive with him in the future More

Crooks!! I purchased a 2018 Equinox LT from Fernando at Tracy Chevrolet in Tracy CA. At the time of the purchase I was told that it was a loaner car that was I purchased a 2018 Equinox LT from Fernando at Tracy Chevrolet in Tracy CA. At the time of the purchase I was told that it was a loaner car that was still considered new. I bought the car at 7077 miles as a new vehicle. Contract states new. The miles on the contract says 4000. I get a call from a guy named Q saying they made a "mistake" on the contract and I need to come in and sign a new contract stating the car is used. I declined because i knew something wasn't right and told him I need to contact a lawyer. On the day of sale, I did not receive a temporary registration for my windshield. My tags expired in Sept, after that I was unable to drive my vehicle. I have contacted Tracy Chevrolet and left a message with a woman named De la Cruz several times with no call back. I went down to the dealership and asked about my registration and stickers. They told me that it had been paid but no title transfer was done. I was treated very badly and no explanation was giving or timeline when i will receive my tags. They continued to tell me about the new contract and said that it needed to be signed. They gave me a temporary registration and on it it says a used vehicle. They are putting false information on the registration. I think they are withholding my registration and tags until I sign the contract. They knew i had no temporary registration for two months and knew they did not file for transfer. More

great as usual appointment was on time. issue identified and resolved as promised and for price quoted. Service department was extremely busy when I arrived but the appointment was on time. issue identified and resolved as promised and for price quoted. Service department was extremely busy when I arrived but the service associates somehow had everything organized and managed so that nobody was waiting past their appointment time. I appreciated that very much. thank you. More

Great Service & Exceptional Personnel Went in for a service on my new Chevy 3500 Truck. Very friendly people. Thorough explanation of all work done...and done with great precision. Went in for a service on my new Chevy 3500 Truck. Very friendly people. Thorough explanation of all work done...and done with great precision. More

Beware. Shady and dishonest Purchased a used Toyota. Service was very slow. When we got to finance, the payment was higher than we were given on the sales floor. They were vis Purchased a used Toyota. Service was very slow. When we got to finance, the payment was higher than we were given on the sales floor. They were visibly irritated when we did not purchase their aftermarket warranties. One item due on the vehicle was a remote key. Took 6 weeks to finally get the to replace the key. They claimed they were waiting for the part. I called a Toyota dealership and they said they could have the part overnight. We paid for registration when we purchased the car. Tracy Chevrolet never paid the fees to the DMV. We were cited and had to pay the DMV the registration and the late fees totaling over $700. Took over a month and the threat of litigation to get Tracy Chevrolet to reimburse us for the DMV fees we paid. Bottom line is they are always angling to cheat the customer to increase their profits. More