Tracy Honda

I worked with Frank Esparza on a 2010 pilot. The car was great, the service was great. They even delivered the car to me on time! Cant say enough good things about Tracy Honda. Be sure to ask for Frank E great, the service was great. They even delivered the car to me on time! Cant say enough good things about Tracy Honda. Be sure to ask for Frank Esparza, he is all good! My 2010 is flawless and works perfect. Another satisfied Honda owner! More

Paul and his team stayed late to help me out with a bad battery in my Accord. They are friendly and they know their stuff - I'll be going back there for all my service now. And the waiting room is comfor battery in my Accord. They are friendly and they know their stuff - I'll be going back there for all my service now. And the waiting room is comfortable with a fresh fruit and a coffee machine! More

We purchased our Honda Pilot in August 27. It is very important to be accomodated well in buying a car because this is a major purchase. Russell is a great salesperson - friendly and knowledgeable. Our important to be accomodated well in buying a car because this is a major purchase. Russell is a great salesperson - friendly and knowledgeable. Our experience is very pleasant and I definitely recommend this dealer... will even mention to look for Russell. More

Hank Klaren was the sales person first contacted and made the final offer to convince me to purchase a new vehicle over a used one. He was not available when I went to make the purchase, and Russel Ybarra w the final offer to convince me to purchase a new vehicle over a used one. He was not available when I went to make the purchase, and Russel Ybarra was the substitute. Hank was straightforward in giving me all the information and figures that I needed to make a proper evaluation. Russel did good in the follow through, and explained the operation of the car before we drove off. All in all, those two made me feel as if I had dealt with a responsible and responsive dealership. The only negative experience was with the finance officer. During the signing of papers, he appeared disturbed because I had asked him to revise the paperwork to use my full name, had a negative attitude when I declined his offer on extras he was trying to sell, and was rude in asking personal questions about my companion who was with me. The Overall Experience rating was downgraded solely because of the finance officer. More

I had purchased a new Civic EX back in 2004 from Tracy Honda and had a great experience so when my husband and I decided to look at Pilots, we went back to Tracy Honda. We were undecided between a new mo Honda and had a great experience so when my husband and I decided to look at Pilots, we went back to Tracy Honda. We were undecided between a new model and a used model so we were ready for a long afternoon weighing our options. We are very glad that we got Far as a salesperson. He was great! He didn't rush us or try to push us into making a purchase. Far showed us a variety of new and used Pilots and even went into the back area to get a used Pilot that we were interested in (and ended up purchasing). He was very personable, knowledgeable, and friendly. Next time we are in the market for a car, we will definitely be back to see Far! The only downside to the experience was the very long wait for one of the finance guys to see us to finish up the deal. After spending all afternoon looking at cars and negotiating, we were ready to finish up and head home. Other than that, we were very impressed with Tracy Honda and are loving our new (used) Pilot! More

We were very well taken care of. Both Phillip and Todd were very knowledgeable, courteous and professional. We will do business with Tracy Honda again and will tell our family and friends about their grea were very knowledgeable, courteous and professional. We will do business with Tracy Honda again and will tell our family and friends about their great service. We are excitied about the money we will safe on gas for our Honda FIT! More

Our salesperson Rey Valezuela was friendly and to the point. He and the staff at Tracy Honda went above and beyond to ensure my husband and I were able to get financed despite our credit issues. They l point. He and the staff at Tracy Honda went above and beyond to ensure my husband and I were able to get financed despite our credit issues. They listened to what we wanted and helped us locate the best car. We are happy with our new car. More

Bought a used Honda CRV. Delivered clean and in great shape. This is my 3rd CRV. I use the car in my business. The battery failed (not original equipment)a week or so later. Mark reimbursed me promptly shape. This is my 3rd CRV. I use the car in my business. The battery failed (not original equipment)a week or so later. Mark reimbursed me promptly and in full even though the warrantee excludes this item. His sales staff were not pushy and pleasant to deal with. i would return to buy another Honda from them. More

Hank was an AWESOME salesman. He went out of his way to help me and my wife finance the car we needed to get and the car we needed to get out from under of. Although make sure you call and make an appointm help me and my wife finance the car we needed to get and the car we needed to get out from under of. Although make sure you call and make an appointment. Its not long before there was a 45 minute wait to see the finance guys. Thanks Hank!!! More

Unbelievable service. The sales rep (Joe) as well as the sales manager (Frank Esparza) were knowledgable and friendly. Not your typical, old school car sales experience. This is definitely the new wave of sales manager (Frank Esparza) were knowledgable and friendly. Not your typical, old school car sales experience. This is definitely the new wave of doing business. Smooth process and friendly negotiation. I would highly recommend this dealership to anybody in the Bay area. More