Tracy Mazda

Honest and true to their word. Never once did I feel like I was being misled or cheated. They thoughtfully explained each step of the process and honored the quotes they shared wit Never once did I feel like I was being misled or cheated. They thoughtfully explained each step of the process and honored the quotes they shared with me over the phone. More

Had one of my worst experience with this car dealership. I would give minus rating if available. Went to get an estimate to sell my car. The guy who interacted with me wanted me to handover my car registr I would give minus rating if available. Went to get an estimate to sell my car. The guy who interacted with me wanted me to handover my car registration and would only be willing to talk after I hand over the registration to him. I politely declined and asked him to provide me an estimate based on the VIN and plate details and once I feel comfortable with the evaluation I can provide him with registration and other details. He just stormed away to get his manager. I was totally taken aback by his behavior. Even the manager was of no help. I told the manager that I can provide all the documentation after I am comfortable with the price. They are not even considerate to my reasonable request. I just got in to my car and drove off from there and never setting foot to this dealership ever again and would never recommend to anyone for their unprofessional behavior. I had been going around multiple dealerships for estimate and never any of them asked me to handover the registration to provide an estimate. I had a very pleasant experience with all other dealerships except this dealership. Should learn how to deal with customers to accommodate reasonable request. More

We are extremally pleased with the all services we received from this dealership. From the purchase to the service for software updates. We have found everyone to be extremely helpful as well as fri received from this dealership. From the purchase to the service for software updates. We have found everyone to be extremely helpful as well as friendly. They go over a mile for you. I absolutely love my new car. Today met a gentleman who drove from Nevada to purchase a CX5. He explained that he has been researching for months and found them to be the most helpful in getting him what he wants. More

Update after getting a response on here I tried to reach out to the gm about the issues with my car due to the complete carelessness of their staff in regards to the work that was done that compromised the out to the gm about the issues with my car due to the complete carelessness of their staff in regards to the work that was done that compromised the safety of my family. It's been about a week since I have called and left a message and still haven't heard back, so I am taking his apology on here and on Yelp as a hollow one, and will be filing a formal complaint and looking into possible legal action. DO NOT GO HERE So I have going back and forth about whether or not I would leave a review but after this weekend I believe it is necessary to do what I can to make sure no one else makes the mistake of getting a car from here as I have. I had bought two cars from this dealership and almost instantly my wife's car had multiple issues, luckily they were able to take it over to the Honda side and get it fixed, while shortly after that I had major mechanical issues with my car requiring having a lot of work done just to make it safe again, we were able to get everything corrected and to make up for the constant issues they offered to get me a second key fob for my car since it only had one. Never got it but that's okay I am the only one who drives my car anyways. The reason for the one star review however is due to the last issue I have had with my car and the warranty that I was told that would cover it but does not cover anything. The finance guy lied about what the warranty covers in order to sell me on one, after having major work done again to my car when I had called them about selling me on it and how it didn't cover anything he responded sarcastically and then tried to sell me on a new car one of the issues though with the car was as a direct result of work done by their service department, which shouldn't have happened but put anyone driving in that car at risk of. The lugs that had the rims onto the car had been striped out and are just sitting in there, I am surprised my wheels haven't fallen off while driving, what they did shows lack of quality and care in their work but it should also be criminal, do not buy a car here do not get your car serviced here More

great experience had a great and smooth experience , they were straight forward and very helpful. very knowledgeable , and pleasant.very patient. will buy from them a had a great and smooth experience , they were straight forward and very helpful. very knowledgeable , and pleasant.very patient. will buy from them again in the future More

Fantasitc Dealership I Got a great deal on a car and had an extremely smooth and pleasant experience. The dealer was straight forward, helpful, patient, extremely friendly I Got a great deal on a car and had an extremely smooth and pleasant experience. The dealer was straight forward, helpful, patient, extremely friendly, and not at all pushy. More

Great Experience Our Salesmen Jose and Zamir the financial manager were superb, they answered all of our questions and were very knowledgeable in the vehicles Jose was Our Salesmen Jose and Zamir the financial manager were superb, they answered all of our questions and were very knowledgeable in the vehicles Jose was showed us. Jose made sure that we were satisfied in our decision and even called us the next day to see how things were going. We are new to the Mazda family and anticipate returning for our next purchase. More

Great selection, for a great price I was searching for a Mazda 3 for about a month before I found one that I liked at Tracy Mazda. I went there to see a CPO 2016 Mazda 3 hatchback, and I was searching for a Mazda 3 for about a month before I found one that I liked at Tracy Mazda. I went there to see a CPO 2016 Mazda 3 hatchback, and two hours later, I left with my new car. The sales person was nice and knowledgeable. He wasn't pushy and genuinely cared about creating a good customer experience. The day after I bought my car, I noticed that the front licence plate was damaged. I called the salesperson to ask about it, and just a day later, a new set of licence plates were being sent to my door. It is comforting to know that when you buy a car from Tracy Mazda, their customer service doesn't end when your check clears. I highly recommend this dealer to anyone looking for a good quality car, at a fair price. More

Awesome dealership! My husband and I had a great time at Tracy Mazda this past weekend. Kristie and Zamir were amazing and the car is fabulous. We'd definitely recommend My husband and I had a great time at Tracy Mazda this past weekend. Kristie and Zamir were amazing and the car is fabulous. We'd definitely recommend this place to anyone who may be in the market for a new or used car. More

Service and Parts I bought a 2016 MX5 Miata from this dealer. The convertible top failed within days. My car has been into Tracy Mazda's service dept for repair three t I bought a 2016 MX5 Miata from this dealer. The convertible top failed within days. My car has been into Tracy Mazda's service dept for repair three times and is not repaired. Do I need say any more of their customer service? More