Tracy Mazda

Mark Gillem was outstanding! We brought my son's Mazda into Tracy Mazda because we were having engine problems. We purchased the vehicle used from another dealership and they never explained to us the di into Tracy Mazda because we were having engine problems. We purchased the vehicle used from another dealership and they never explained to us the difference between a rotary engine and a standard engine. Mark took the time to explain to my son the do's and dont's for taking care of a rotary engine. He also helped us by contacting Mazda and making sure that they would cover the expenses of our repairs. I would highly recommend Tracy Mazda! More

I would highly recommend buying a car from Tracy Mazda I would highly recommend buying a car from Tracy Mazda I live over an hour away, and shopped at three dealers near my home. After all said & do I would highly recommend buying a car from Tracy Mazda I live over an hour away, and shopped at three dealers near my home. After all said & done, I drove over an hour from home to buy my car. It was well worth my time and the sales department there made it a pleasure. Joe had the service department make an adjustment on my car before delivery. That's the kind of service that separates good dealerships from the great dealerships. Thank You Augusto Marques More

We had an excellent experience at Tracy Mazda. We had seen their reviews and will now agree that the reviews are right - Tracy Mazda is one of the best dealers with which we have ever worked. Great custo seen their reviews and will now agree that the reviews are right - Tracy Mazda is one of the best dealers with which we have ever worked. Great customer service, super friendly staff, and a very pleasant experience! We would highly recommend Tracy Mazda to anyone in regards to purchasing a new or used vehicle. Thank you for providing us with such a wonderful experience. We love our vehicle! More

My car was experiencing battery problems. After getting a jump in a shopping center, I barely made it to Tracy Mazda before 5 pm. (I had school the next day, so I badly needed my car.) The service people wer jump in a shopping center, I barely made it to Tracy Mazda before 5 pm. (I had school the next day, so I badly needed my car.) The service people were very kind. Although it was pretty much closing time, the group (managers and mechanic)decided to service my car anyway. They checked the battery to make sure that was the problem, and then replaced it with the appropriate battery. The wait time was very short. The waiting area was very comfortable. I HIGHLY recommend this service department! More

We purchased our Mazda CX-7 on December 7 2010. We are very satisfied with the purchase of this vehicle. Alfonso was very helpful and answered any questions that we had about the vehicle. We will definite very satisfied with the purchase of this vehicle. Alfonso was very helpful and answered any questions that we had about the vehicle. We will definitely be telling our friends and family about our experience. More

Mark was very thorough and informative. This was our first time at the dealership we will be back and also recommend the dealership. the location was easy to find everybody that we came in first time at the dealership we will be back and also recommend the dealership. the location was easy to find everybody that we came in contact with was very nice ,the place was very neat and clean. Again thanks to Mark Gillem he made the experience easy and great. ROBERTO OROZCO More

Very friendly and reasonable. Clean office . Most of all patient and honest. They did not bother us when we said we are just looking. They trust us when they hand in the car for test drive.They make it easi patient and honest. They did not bother us when we said we are just looking. They trust us when they hand in the car for test drive.They make it easier and friendly environment to transact business. More

My wife and I were looking for a specific vehicle on a tight budget. We wanted the Mazda CX-9, used, but certified pre-owned. Now, I have always heard that dealers charge way over the normal retail for tight budget. We wanted the Mazda CX-9, used, but certified pre-owned. Now, I have always heard that dealers charge way over the normal retail for a certified pre-owned vehicle, not the case with Tracy Mazda. When I went there they had a selection of the "Grand Touring" CX-9's that were clean and certified pre-owned for great prices, even though I WANTED one, still outside of our budget. The salesman listened to my needs, price range, and to my wants for the perfect CX-9. He told me that the dealership does not usually stock the "Sport" model certified pre-owned, but for the price range and mileage I was looking for that was my only option. He told me that he would talk to the sales manager and see if they could maybe get a vehicle in from auction that met my criteria. Over the next two weeks he kept in contact about possibilities that were at auction, however each time it was purchased from under them because of my price restrictions. I continued my search on my own with other sources and found 3 candidates that met my criteria, however these vehicles were not certified pre-owned. When Alfonso called again he told me of another possibility and I told him of the prices of the other vehicles I was looking at to purchase. He called me 2 days later and told me that they had managed to secure the vehicle he had told me about previously. Not only did they find the color, the miles, the condition, and the features, but they were able to get me a certified pre-owned vehicle for the mid-range of the three vehicles I was looking at purchasing. The entire time the whole sales staff was friendly and took on a no pressure sales approach. They listened to me when I spoke and did not try to force me into a deal or a vehicle that did not make me completely happy. I would recommend this dealership to anyone looking for a car and just tell them exactly what you want, if they can do the deal, I am confident they will, if they can not, they will tell you with honesty that they can not work the deal you want. More

Joe pretty much handled my transaction over the phone. We live 2 hrs out of town and JOe was very honest and to the point. I told him what we wanted and we did not want to waste any time going back and We live 2 hrs out of town and JOe was very honest and to the point. I told him what we wanted and we did not want to waste any time going back and forth on a price. So he gave me his best offer which I agreed to. The car was ready for us to pick it the next morning. Really appreciated the no hassle service. More

I had a great experience at Tracy Mazda. I was greeted with a friendly smile by the staff. My sales person was excellent, I loved the attentiveness and enthusiasm. I felt confortable and they were very with a friendly smile by the staff. My sales person was excellent, I loved the attentiveness and enthusiasm. I felt confortable and they were very detailed with the sales and loan information I was given. More