Tracy Toyota

Mistake made with extended warranty. Beware of what you are The folks were cordial and responsive prior to see. An error was made and it took tooth and nail to get a hold of someone. I've never seen such poor c The folks were cordial and responsive prior to see. An error was made and it took tooth and nail to get a hold of someone. I've never seen such poor customer service. Read you paperwork and good luck getting assistance. I'll have to cancel my extended warranty to end the problem and reduce my stress with trying to get it resolved. RUN like crazy More

Super service and purchase If I owned a dealership, my first hire would be Debby in Service! Great communicator and knows her car service inside and out. Best repair quotes in If I owned a dealership, my first hire would be Debby in Service! Great communicator and knows her car service inside and out. Best repair quotes in town. Car was repaired as quoted and on time. Our go to Service Writer. The service experience was so good, that while we were there Johnny and Sammy put together a great lease deal on a new Rav 4 LE for us. Great price, awesome terms and a done deal in a matter of minutes. These employees operate Tracy Toyota like Ronnie Lott played football. And Ronnie actually owns the dealership. More

Awesome Dealership! I recommend you to go to Tracy Toyota because their customer service is great. They truly give you a personal attention and really listen to what you I recommend you to go to Tracy Toyota because their customer service is great. They truly give you a personal attention and really listen to what you want and are flexible to work with what you need. They are very quick in making the delivery of your newly bought car. I really loved that they take the time to really show you all the features of your car. I love my new 2015 Toyota Corolla. More

Toyota corolla 2015 The team at Tracy Toyota definetly helped me find the my dream car affordable and reasonable. Tina, Johnny and joe helped me out tremendously with the The team at Tracy Toyota definetly helped me find the my dream car affordable and reasonable. Tina, Johnny and joe helped me out tremendously with the purchase. Thanks for being a great team and hope to see you in the future for another brand new car ! More

Thankful! Great customer service from all staff. From start to finish I felt very taken care of!!! Thank you Tracy Toyota!!! You all are absolutely amazing! Great customer service from all staff. From start to finish I felt very taken care of!!! Thank you Tracy Toyota!!! You all are absolutely amazing! More

Deborah Pryor-Bruns gets things done! First off, Deborah Pyror-Bruns pulled off what no one else could. She is exceptional! This is how she worked her magic. Truth in telling, my decision First off, Deborah Pyror-Bruns pulled off what no one else could. She is exceptional! This is how she worked her magic. Truth in telling, my decision to buy a car was a flash decision and it proved successful. Around March 22, 2015 I had decided to get the 2015 Prius C 4 because I live in SF, fell in love with the brilliant Lime metallic color, wanted new lithium battery, and the 2015 Prius C front end retooling is hot. The 0% financing for 5 years was ending on March 31, 2015, so timing was crucial. I'd called everywhere, was lied to a few times, and generally heard that this was the unicorn of the Toyota world: Elusive. Somehow, I still don't know how, Deborah got my cell # and she called me. Her first words to me were something like, "People call me for hard to find cars". She did it!!!! I got an amazing deal, too. She located this specific car, arranged a trade with another dealership, and got it delivered a few days later to my San Francisco home address from Tracy, CA....and all by March 31st. It was a real trick and I have no idea how many favor she traded to get his done, but she did it for me. Today has been my first full day driving my Prius C 4 in this brilliant Lime metallic and it feels so special. I keep looking at a my car and it dazzles my eye. It functions great and I love all the bells and whistles, too. I received a phone call this evening from Deborah asking how I liked my car. So the dealer / Customer relationship continues beyond the sale. I am so stoked that Deborah got my number and called me slightly under a week ago. So peeps, call Deborah at Tracy Toyota if you want a fair deal with integrity and an honest, from the hip person. I'm so please! Joe Homen has a treasure in Deborah Pryor-Bruns. Word!!!! More

Excellent Dealership and Sales Person We purchased a Toyota Camry last week. We have been very satisfied with their services here. All the staff at Tracy Toyota Dealer were very friendly. We purchased a Toyota Camry last week. We have been very satisfied with their services here. All the staff at Tracy Toyota Dealer were very friendly. Especially, Deborah was very pleasant and helpful. would recommend this dealership to our friends, relatives and family members. More

Purchase of a new vehicle was very efficient. Purchase of a new vehicle was very efficient and all the staff was very helpful. We would recommend this dealership to our friends and colleagues. Purchase of a new vehicle was very efficient and all the staff was very helpful. We would recommend this dealership to our friends and colleagues. More

Excellent Dealership and Sales Person I would first like to say that salespeople usually leave a very bad taste in my mouth. I find them irritating, condescending and phony. My first conta I would first like to say that salespeople usually leave a very bad taste in my mouth. I find them irritating, condescending and phony. My first contact with Tina Cea at Tracy Toyota Scion was by phone and I'm sure I had my guard up and probably not so nice waiting for the games to start. To my surprise, there were no games. She was very pleasant and helpful. Having a Toyota dealership in my home town and also 20 miles away in the neighboring town, it may seem ridiculous to drive over 100 mile to get the same car that was sitting on the local lots. Let me assure you, it is not. I had been to local dealerships and found the same condescending treatment as I expected. So I took the trip to Tracy Scion Toyota and I drove away in my new Toyota. I cannot recommend this dealership or Tina Cea enough. I can say this was a car purchase like no other. Every part of this purchase was pleasant, upfront and informative. A week later I called with questions and I am still getting the best service I could ask for. Since I purchased a Toyota, don't know when I will need to purchase a car again but when I do, it will be from Tracy Toyota Scion. More

2012 Nissan Altima I purchased a 2012 Nissan Altima from Tracy Toyota from Sammy the Salesman. That sounds like a children's book character. Regardless, the experience o I purchased a 2012 Nissan Altima from Tracy Toyota from Sammy the Salesman. That sounds like a children's book character. Regardless, the experience overall was amazing. The customer experience was par to none, especially when it comes to car sales. It was a very laced and none pressure environment, at no time did I feel forced to buy or felt rushed. Sammy even was patient enough with me to wait for my dad to come by so I could get a second opinion. He did not move on to anything costumers while we were waiting. Even let me go on a very extended test drive as we waited over an hour for my dad. Sammy answered all of my questions directly and was very friendly. When he didn't know the exact answer the resources were very close by and he did not try to avoid any questions or give half answers. He always wanted to relay the correct information even if it didn't come directly from him. He did not feel shame in not knowing every single aspect about a vehicle, but he worked tirelessly to get the information for me. When I did purchase the vehicle the sales manager Kip gave me an amazing deal. Working into my budget and truly helped me to my benefit and made me very satisfied. The environment was very profession in regards to the staff, however, it was truly a breeze for the customers in my experience. Great place to buy a vehicle. More