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25 Reviews of Tracy Toyota - Service Center
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January 14, 2021
Worst experience, I waited for over 3 hours for a simple 5k oil change. After 2 hours I walked up to the service window to ask if my car was almost done and the staff member cared more about eating his lunc 5k oil change. After 2 hours I walked up to the service window to ask if my car was almost done and the staff member cared more about eating his lunch and asking where the soy sauce was then to tell me where my car was. Then I was told my car was barely being worked on. I waited another 1.5 hour for my car to be done. No one cared to update me or to even acknowledge that they were late. I’m honestly beyond upset of the lack of respect and the unprofessional behavior. Never come back here! It should not take close to 4 hours to do a basic maintenance. More
by Gladis R.
Employees Worked With
Other Employees :
Deborah Pryor-Bruns, David Moshini, Samantha Emmett, Jay Lee
August 02, 2020
I had a transmission flush. After that my Rav 4 leaked transmission fluid all over my garage floor. I took a day of work to take it back and they had it for most of the day. Then they said oops! We over transmission fluid all over my garage floor. I took a day of work to take it back and they had it for most of the day. Then they said oops! We over filled it. We bad. No apologies or anything. Lost a day pay. Had to clean the fluids off my garage floor. Next time I’ll drive to Livermore or Stockton to get my RAV4 serviced! More
by Ronnie
Employees Worked With
He said it was his first week.
June 23, 2020
35,000 miles Regular Maintence I have been taking my 2018 Highlander to Tracy Toyota for every regular maintenance since we purchased the vehicle. The service have been excellent. I have been taking my 2018 Highlander to Tracy Toyota for every regular maintenance since we purchased the vehicle. The service have been excellent. This is the first time that I did not get a copy of the Multipoint Inspection. Now I doubt the full inspection was performed. I also doubt the tires were not rotated since the dirt on the wheels were not disturbed. More
by Tony S.
Employees Worked With
Edward Damian
November 07, 2019
Great Service Advisor and Customer Service! I appreciate the time Mingo spent with me to go over the recommendations on my 30,000 maintenance, Tracy Toyota has been my go to since 2013! I also I appreciate the time Mingo spent with me to go over the recommendations on my 30,000 maintenance, Tracy Toyota has been my go to since 2013! I also appreciate Cynthia Tyler who always comes by and checks in with my and all the customers waiting for their vehicles! Thanks again Team Toyota for the great customer service and friendly environment :-) More
by Renee
Employees Worked With
Mingo, Zyn and Tatianna.
September 11, 2019
Great experience with my Advisor Always feel well taken care of by my service advisor, Zyn Lamboo. She is a well trained, seasoned veteran advisor, who knows what I need and does the Always feel well taken care of by my service advisor, Zyn Lamboo. She is a well trained, seasoned veteran advisor, who knows what I need and does the little things to take care of me very well. I trust her with my car more than any other. More
by Dm
Employees Worked With
Zyn Lamboo
July 11, 2019
Great dealer great service Thank you I can always count on Tracy Toyota for having great staff and service . Jen Miranda is always great ! Professional and follows the process Thank you I can always count on Tracy Toyota for having great staff and service . Jen Miranda is always great ! Professional and follows the process threw till the end . I always feel good leaving my car there for service because I know it will treated right ! Thanks More
by Jsanchez
Employees Worked With
Jen Miranda
June 17, 2019
regular oil service they were outstanding with the performance and time it took for them to finish the service. they were very friendly and offered great prices. I recomm they were outstanding with the performance and time it took for them to finish the service. they were very friendly and offered great prices. I recommend this place. More
by mikeeeee
Employees Worked With
Robert Jordan
January 22, 2019
This screwed up on a regular maintenance I am very disappointed of this dealership, they have very low quality technicians that perform maintenance on brand new cars. I took my 2018 Toyota Ca I am very disappointed of this dealership, they have very low quality technicians that perform maintenance on brand new cars. I took my 2018 Toyota Camry for regular maintenance, and the next day the oil light came on because it dint have enough oil in it, More
by the silicon valley guy
Employees Worked With
Service Technicians
January 06, 2018
Horrible Dealership This place is horrible and do not have any customer service at all. Their service staff caused a scratch on my new truck and now they're declining to This place is horrible and do not have any customer service at all. Their service staff caused a scratch on my new truck and now they're declining to fix the issue after we took it in for an estimate that their Relation Manager Cynthia Tyler has approve for the fix. Once the estimation was given, she gave it to that idiot director of parts and service Mike Botelho for approval and guess what??!!! that idiot decline it. Now trying to get a hold of the general manager Steve Haworth is also a nightmare. Can't even get a hold of him. Sent him email and he doesn't respond. Can't even leave a message too. I will make sure they take responsibility and pay for the scratch that they made to my new truck. I will exhaust all route and will take them to small claims court if I have too. I will also let the media know of what kind of dealership this place is too. More
by Cyndie Vue
Employees Worked With
Cynthia Tyler, Mike Botelho, Steve Haworth
