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25 Reviews of Tracy Toyota - Service Center
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July 01, 2017
Buying new car experience Tina cease is very good and very friendly sale person I ever met, what ever the questionsame I asked, she always reply me a satisfyi answer, great job Tina cease is very good and very friendly sale person I ever met, what ever the questionsame I asked, she always reply me a satisfyi answer, great job, never feel sorry to purchased my new car from you, thank you for your service Ming Wong More
by Mwong888
Employees Worked With
Tina cea
April 14, 2017
Very bad experience high price I'm toyota costumer all my life at Daly City toyota But in tracy I been five years with them and they are the worst no experience the do allot of mi I'm toyota costumer all my life at Daly City toyota But in tracy I been five years with them and they are the worst no experience the do allot of miss Very very bad services More
by mohamed5619
Employees Worked With
Joe Homen
March 01, 2017
helpful, outstanding Tina Cea has been so helpful, when i first arrived there i was lost but as I found Tina she helped me out and walked me through everything i needed. Tina Cea has been so helpful, when i first arrived there i was lost but as I found Tina she helped me out and walked me through everything i needed. More
by leisakred49
Employees Worked With
Tina Cea
February 13, 2016
NEVER GO TO THIS PLACE,WORCE EXPERIENCE EVER !!!! "Horrible experience with Service Department" Horrible experience with the Service Department. I made an appointment and the service advisor was "Horrible experience with Service Department" Horrible experience with the Service Department. I made an appointment and the service advisor was extremely rude and unprofessional. When I asked to speak with his boss, he told the service manager to refuge the service to me because I might be giving them negative feedback which might cause them be fired from the Job.. I spoke to Toyota corporate person Chelsea,who tried to convince not to refuge me but as being independently owned Mr Chris Hansen,The manger over the phone with her denied me the service.But, it was a horrible experience overall and the damage was done. Chris clearly did not take care of my vehicle. He was a complete jerk and should not have any contact with customers. They made me wait for over 2hours.I highly recommend you find a different place to service your car.The manager is very unprofessional and even did not contact me about the case not even a single time. More
by drinTracy
Employees Worked With
Chris Hansen
August 01, 2015
Super service and purchase If I owned a dealership, my first hire would be Debby in Service! Great communicator and knows her car service inside and out. Best repair quotes in If I owned a dealership, my first hire would be Debby in Service! Great communicator and knows her car service inside and out. Best repair quotes in town. Car was repaired as quoted and on time. Our go to Service Writer. The service experience was so good, that while we were there Johnny and Sammy put together a great lease deal on a new Rav 4 LE for us. Great price, awesome terms and a done deal in a matter of minutes. These employees operate Tracy Toyota like Ronnie Lott played football. And Ronnie actually owns the dealership. More
by ldelano
Employees Worked With
Debby, Johnny and Sammy
January 11, 2015
Awesome service! Service writer Debby rocks! She was very knowledgeable and totally on top of our car service issues. She returned emails and phone calls promptly an Service writer Debby rocks! She was very knowledgeable and totally on top of our car service issues. She returned emails and phone calls promptly and had our service work done well ahead of schedule. She also performed a total inspection of our 2001 RAV 4 Toyota free of charge. The charge for our repairs was well below what we expected and what was quoted. When you go to Tracy Toyota for service, ask for Debby. She is a real asset to the Service Dept. Steve More
by ldelano
Employees Worked With
Debby
May 14, 2014
Horrible experience with Service Department Horrible experience with the Service Department. My wife made an appointment for service, and Rick told her it would be about 90 minutes. Based on tha Horrible experience with the Service Department. My wife made an appointment for service, and Rick told her it would be about 90 minutes. Based on that conversation, she decided to wait for it. She sat there for 2 1/2 hours and the car was still not ready and then contacted me. When I called Rick, he was extremely rude and dismissive. When I asked to speak with his boss, he hung up on me. I spoke to his bosses in person, George and Cynthia, who were both pleasant. But, it was a horrible experience overall and the damage was done. Rick clearly misrepresented the time it would take and simply did not care that it was inconvenient to my wife. He was a complete jerk and should not have any contact with customers. They made my wife sit for over 3 hours. I truly believe they took advantage of her because she was a female. I highly recommend you find a different place to service your car. More
by mark4858
Employees Worked With
Rick
August 01, 2013
The manager who worked with us is very helpful in explaining the services needed and how they will help our car to be in good condition for safe driving. explaining the services needed and how they will help our car to be in good condition for safe driving. More
by chak74
Employees Worked With
Manager
October 07, 2012
We were on our way out of town on Labor Day weekend when we had a service light come on. We were an hour and a half away from home, we had just endured tons of bumper to bumper traffic, and we decided we sh we had a service light come on. We were an hour and a half away from home, we had just endured tons of bumper to bumper traffic, and we decided we should get it checked. Curtiss and Mike were amazing. Despite the fact that it was close to closing and a holiday weekend, they got our car checked and magically back on the road so we could continue with our vacation plans. I was very appreciative for all their help. We had a fabulous weekend because of them! More
by tiffanysp
Employees Worked With
Curtiss and Mike
