Tracy Toyota - Service Center

Awesome service! Service writer Debby rocks! She was very knowledgeable and totally on top of our car service issues. She returned emails and phone calls promptly an Service writer Debby rocks! She was very knowledgeable and totally on top of our car service issues. She returned emails and phone calls promptly and had our service work done well ahead of schedule. She also performed a total inspection of our 2001 RAV 4 Toyota free of charge. The charge for our repairs was well below what we expected and what was quoted. When you go to Tracy Toyota for service, ask for Debby. She is a real asset to the Service Dept. Steve More

Horrible experience with Service Department Horrible experience with the Service Department. My wife made an appointment for service, and Rick told her it would be about 90 minutes. Based on tha Horrible experience with the Service Department. My wife made an appointment for service, and Rick told her it would be about 90 minutes. Based on that conversation, she decided to wait for it. She sat there for 2 1/2 hours and the car was still not ready and then contacted me. When I called Rick, he was extremely rude and dismissive. When I asked to speak with his boss, he hung up on me. I spoke to his bosses in person, George and Cynthia, who were both pleasant. But, it was a horrible experience overall and the damage was done. Rick clearly misrepresented the time it would take and simply did not care that it was inconvenient to my wife. He was a complete jerk and should not have any contact with customers. They made my wife sit for over 3 hours. I truly believe they took advantage of her because she was a female. I highly recommend you find a different place to service your car. More

They have great customer service and will not let you down. Very friendly workers. They try to help you with the prices as much as they can. down. Very friendly workers. They try to help you with the prices as much as they can. More

The manager who worked with us is very helpful in explaining the services needed and how they will help our car to be in good condition for safe driving. explaining the services needed and how they will help our car to be in good condition for safe driving. More

We were on our way out of town on Labor Day weekend when we had a service light come on. We were an hour and a half away from home, we had just endured tons of bumper to bumper traffic, and we decided we sh we had a service light come on. We were an hour and a half away from home, we had just endured tons of bumper to bumper traffic, and we decided we should get it checked. Curtiss and Mike were amazing. Despite the fact that it was close to closing and a holiday weekend, they got our car checked and magically back on the road so we could continue with our vacation plans. I was very appreciative for all their help. We had a fabulous weekend because of them! More

Dealership was friendly and helpful from the first phone call. After problems with another dealership's refusal to service a car still under warranty Tracy road tested, inspected, and completed all necessa call. After problems with another dealership's refusal to service a car still under warranty Tracy road tested, inspected, and completed all necessary repairs quickly and efficiently. The Service Department was excellent. We were even provided a rental car. We will return to Tracy Toyota for future service or car purchases. More

I have been going to Tracy Toyota for many years. Bought a vehicle and have always gone for Service...they are exceptional. Thank you so much. a vehicle and have always gone for Service...they are exceptional. Thank you so much. More

I've always taken my car in for service at this dealership and have never had a bad experience. The work is always done quickly and accurately. Rick is the best. He is always friendly and defini dealership and have never had a bad experience. The work is always done quickly and accurately. Rick is the best. He is always friendly and definitely trustworthy. He always makes sure that you understand the work being done and always tries to find an alternative, if possible, to fit your budget. More

Rick was my service writer and was the best of all. It was friendly, but not in the put on type. Its Rick and whho he is. He got everything completed and was there when I arrived and aswered all my ques was friendly, but not in the put on type. Its Rick and whho he is. He got everything completed and was there when I arrived and aswered all my questions. I have been in service my entire life, and its nice to see someone else that cares for the customer. Thank You Rick. More