Transitowne Jeep Chrysler Dodge RAM Of Williamsville

Remote starter added to car I am happy with the service only thing was I brought it in on Friday morning was told it would be done that day I told them that I was going to be out I am happy with the service only thing was I brought it in on Friday morning was told it would be done that day I told them that I was going to be out of town till Sunday could I leave it and pick it up Monday morning I was told yes they open at 7:30 so come in then I did and the service writer couldn’t find the keys finally after half hour he came back and said it wasn’t done so I had to get a loaner car to be able to make my appointment at my doctor thankfully I didn’t have to pay the loaner your dealership did but it just was very aggravating to go through that when I was told it would be done I do have to say mike was great he keep running around to find out what was going on More

You do not have a Service Dept, just a work order dept. You have a very poor customer service department from the manager on down. I was flat out refused to have a part checked out (the number of which I br You have a very poor customer service department from the manager on down. I was flat out refused to have a part checked out (the number of which I brought with me) and told that your department does not and will not contact Jeep or Mopar as those entities told me to relay that they needed you to do. I only go to your dealership because we moved to your area. We are back at our highly respected other dealership where everything was checked into, explained to me as to what the part is and what it does and we are awaiting word from Mopar on coverage-All this in a very courteous,"where have you been" manner. Your service manager is completely rude and fosters a culture of "screw the customer" attitudes (I believe his name is Ted). And the young man at the counter is even worse (he recognized me from a previous visit and said there is no way they would assist me before he even knew what new information I had). You are awful and I expressed that to Chrysler in a formal complaint and would not do any other business with you or recommend you to anyone at all! Whatever my behavior was, it was in response to the extremely disrespectful way I was treated and I have apologized for anything said that may have instigated anyone, especially the manager, to scream at me, confront me and tell me off. What a terrible team you have. More

This was the smoothest & least stressful car buying process. Cate was very helpful throughout the process. There was no high pressure pushiness. She easily understood the personal factors associated with this pu Cate was very helpful throughout the process. There was no high pressure pushiness. She easily understood the personal factors associated with this purchase and clearly had my best interest as her priority. I could not have chosen a more perfect sales agent. More

New Car Lease Thanks to Max and the Transitowne team for everything they did to get me my new Jeep Grand Cherokee lease. Everything went smoothly. I love my new car Thanks to Max and the Transitowne team for everything they did to get me my new Jeep Grand Cherokee lease. Everything went smoothly. I love my new car. More

Amazing service Great service, fast and friendly. Have been a customer for years and will never go anywhere else. Great shuttle driver and great prices for any work Great service, fast and friendly. Have been a customer for years and will never go anywhere else. Great shuttle driver and great prices for any work More

Oil Change Having an oil change and was able to wait for car and it was ready in the time I was told. I like working with Bill Webber. Having an oil change and was able to wait for car and it was ready in the time I was told. I like working with Bill Webber. More

Perfect experience! Throughout my experience, I worked with Massimo Martinucci, who came highly recommended from people I trust. He did not disappoint! He was patient as Throughout my experience, I worked with Massimo Martinucci, who came highly recommended from people I trust. He did not disappoint! He was patient as I selected a vehicle and helped by pointing me in the direction of current deals that would not only save me money, but get me into the exact vehicle I wanted! He made the entire process so easy, he responded to my messages and questions promptly, and he made me feel completely comfortable throughout. I would recommend Transitowne and Max to anyone looking for a vehicle. I know I’ll be going back when the time comes! More

Friendly and efficient A quick appointment led to a clear diagnosis, made an appointment to get the part for the next day, reasonable cost, and done. Very pleasant experienc A quick appointment led to a clear diagnosis, made an appointment to get the part for the next day, reasonable cost, and done. Very pleasant experience! More

Great Service Department! The service department at Transitowne of Williamsville always does an excellent job of servicing our vehicles. The service writers are always friend The service department at Transitowne of Williamsville always does an excellent job of servicing our vehicles. The service writers are always friendly, helpful and courteous. More

Fast service The time my vehicle was at the dealership was less than expected. Department has a good system to check vehicles in and out. Parking area is too crowd The time my vehicle was at the dealership was less than expected. Department has a good system to check vehicles in and out. Parking area is too crowded. Cars ready for pick up need a designated area. Hard to navigate to get out of lot. More